Client Services & Engagement Administrator

As our Client Services & Engagement Administrator, you'll help make sure every participant and family feels welcomed, informed and supported throughout their journey with RSA. You'll complete referrals, intake, onboarding and ongoing participant administration, while helping us build strong relationships with families, referrers and our community.

Key responsibilities

- Respond to inquiries and coordinate new referrals
- Conduct intake conversations using established forms and procedures
- Complete preliminary risk screening using structured checklists
- Maintain referral records and waitlists
- Document participant funding information, service agreements, consent forms and onboarding paperwork for new and existing participants
- Build and maintain relationships with referrers and community organisations
- Support RSA's growth across Ballarat, Geelong and surrounding regions
- Work alongside our marketing team to improve communication and the participant experience

About us:

We're a team of wonderfully unique individuals who share a love of making a difference (and occasionally nerding out over all things behaviour!).

Some of us love a good spreadsheet and a quiet space, while others could talk about neuroaffirming practice and interoception for hours, and some of us just really love a good coffee and a chat.

We provide specialist behaviour support to children and adults across Ballarat, Geelong and Melton. We believe in building genuine relationships, supporting our people and making behaviour support practical, meaningful and person-centred.

About the role

As our Client Services & Engagement Administrator,



you'll help make sure every participant and family feels welcomed, informed and supported throughout their journey with RSA. You'll complete referrals, intake, onboarding and ongoing participant administration, while helping us build strong relationships with families, referrers and our community.

Key responsibilities

- Respond to inquiries and coordinate new referrals
- Conduct intake conversations using established forms and procedures
- Complete preliminary risk screening using structured checklists
- Maintain referral records and waitlists
- Document participant funding information, service agreements, consent forms and onboarding paperwork for new and existing participants
- Build and maintain relationships with referrers and community organisations
- Support RSA's growth across Ballarat, Geelong and surrounding regions
- Work alongside our marketing team to improve communication and the participant experience

About us:

We're a team of wonderfully unique individuals who share a love of making a difference (and occasionally nerding out over all things behaviour!).

Some of us love a good spreadsheet and a quiet space, while others could talk about neuroaffirming practice and interoception for hours, and some of us just really love a valuable coffee and a chat.





We provide specialist behaviour support to children and adults across Ballarat, Geelong and Melton. We believe in building genuine relationships, supporting our people and making behaviour support practical, meaningful and person-centred.

Why join RSA?

- Hybrid working/Flexibility – a mix of working from home and our Ballarat office depending on your preference
- School-friendly hours – 15-20 hours per week (can be negotiated) spread across Monday to Friday (school-hours friendly)
- Laptop and work phone provided – everything you need to get started!
- Training and development – we'll help you learn our systems and grow your skills.
- Variety and ownership – a role where you can bring ideas, take initiative and make a real difference

About you

- Super organised, proactive and great at following things through
- Confident in making phone calls and communicating with others
- Excellent attention to details
- A team player who enjoys contributing ideas and improving processes
- Experience in administration, client services, disability or allied health is highly regarded but not essential
- NDIS knowledge is a bonus

Note: This role will require a WWC check.

If you like to have a confidential discussion about the role, please call kerrie on: 042366100 (Mon-Wed), or email ******@readysteadyacheive.com. Email will return a quicker response Mon-Fri.

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📌 Client Services & Engagement Administrator (Ballarat East)
🏢 Readysteadyachieve
📍 Ballarat East