GPC Asia Pacific (APAC) is seeking a Service Desk Team Leader to guide a skilled team across Australia, New Zealand and China. You will coach analysts, manage workloads and escalations, and ensure service levels while driving continuous improvement.
The role is based at Rowville with initial on-site training and a transition to hybrid work (2 days WFH, 3 days in office). You will report to the IT Service Desk Manager and lead by example with solid communication and ownership.
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📌 Service Desk Team Lead — Hybrid, Global Support Leader (Melbourne)
🏢 GPC Asia Pacific (APAC)
📍 Melbourne
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