We are currently seeking an experienced Customer Service Officer to join a medical company located in Seven Hills. This role is available for an immediate start, and you must be able to commit to the length of the assignment.
The Role
- Processing customer orders
- Responding to phone and email enquiries - Stock Availability, ETA's, Pricing
- Processing Sales Order returns and Issuing Credit Notes
- Database maintenance and data entry
About You
- Experience within Customer Service and Order Processing
- Experience with Excel
- Have intermediate MS Office
- Have transparent and concise communication skills
- Be available to commit to the length of the assignment
What will you do?
- Respond to incoming calls, emails, and messages from program participants, employers, partners and staff providing exceptional customer service and addressing their inquiries and concerns in a timely manner.
- Deliver first-class service to customers by serving customers on the national customer service team lines and other customer contact channels
- Collaborate with employers to understand their staffing needs and job requirements and process the information in CRM to facilitate the matching of suitable candidates for available positions
- Receive customer feedback, complaint and desired resolution accurately and thoroughly.
- Maintain accurate and up-to-date records of interactions, ensuring that all stakeholder's information and service details are correctly documented in the CRM system
Who are you?
- High level verbal and written communication skills
- Time management and organisational skills, and attention to detail
- Exceptional interpersonal skills with an ability to communicate with all levels of staff, clients, stakeholders and community
- Proven experience in a range of areas – ideally from sales, customer service, finance, marketing, recruitment and/or management delivery
- Understanding of Workforce Australia Guidelines and Disability Employment Service Guidelines (highly regarded)
- Understanding of eligibility check lists on Self Employment Assistance program (highly regarded)
What can we offer you?
- Access to career development opportunities
- Up to 15 weeks of paid Parental Leave
- Bonus Leave days
- Salary Sacrificing for Superannuation and Novated Leasing
- Employee discount program covering a range of goods and services
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📌 Experienced Team Member (Sydney)
🏢 Grill'D
📍 Sydney
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