The Company

ABit Systems has been providing IT services for over 20 years, with our primary focus being Managed IT Services and Support.

We support a diverse range of customers across different industries and IT environments.

Our software division also develops bespoke software solutions tailored to our customers' specific requirements.

We offer a close team of technical experts where your commitment and contributions will be recognised.

The Position

We're looking for someone to join our technical team in a full time permanent role, starting in Level 1 Technical Support.

You'll help our customers with their day-to-day IT needs, troubleshoot technical issues and learn from experienced engineers who can support you when things get more complex.

You don't need to know everything from day one. What's more important to us is that you're curious, willing to learn and genuinely interested in building a career in IT.

This isn't a role where we expect you to stay on Level 1 forever. As you build your skills and experience, you'll have opportunities to work with systems, networking, infrastructure, customer projects and more advanced technical work.

What we're looking for:

- Some recent experience in a similar role would be helpful, but we are also happy to train you from scratch.

- Knowledge of Windows OS including Windows 11.

- Knowledge of Windows server 2016/2019/2022/2025 would be an advantage, but is not required.

- A basic understanding of networking would be helpful.

- An interest in firewalls, switches, routers and networking will help you grow in the role.

- Be willing to work flexible hours when required for scheduled after-hours work and emergency outages.

- Be an Australian Citizen or Permanent Resident.

- A friendly, patient and professional approach when dealing with customers.

- Good written and verbal communication skills.

- Have a current Australian driver's licence and access to a reliable vehicle.





What you'll have the prospect to learn:

- Proxmox and virtual servers.

- Windows server migrations and upgrades.

- Office 365 Migrations.

- Sophos XGS Firewalls.

- Veeam and NinjaOne Products.

- Exchange / Office 365 and Active Directory.

- SharePoint.

- AI

- Cyber Security.

Who should Apply?

- People who are genuinely interested in IT and want to build a long-term career in the industry.

- People who enjoy solving problems and helping customers.

- People who are reliable, committed and take pride in doing a good job.

- People who aren't afraid to ask questions and want to keep learning.

- People who use their experience and ideas to help improve the way we work.

- Technicians who want to work as part of an experienced, diverse and friendly team.

Please provide your CV and a cover letter with your application. As experience isn't essential for this role, we'd particularly like to hear a little about yourself, why you're interested in IT and why you'd like to work with ABit Systems.

Applications without a cover letter will not be considered.

Recruitment agencies: Please do not contact us or submit candidates unless we have contacted you first.

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ABit's Mission Statement:

At ABit Systems, our mission is to provide exceptional IT Managed Services through local resource. Our business prioritises reliability, consistency, customer focus, security, friendly and professional service, honesty, quality, and fairness. We are committed to delivering on our promises, ensuring consistency in our approach,



and always putting our customers' needs first.

We understand the importance of IT security and integrate it into every aspect of our work, prioritising it over convenience.

We strive to provide friendly and professional service to all customers, treating them with courtesy and respect, even in challenging situations. We will liaise with 3rd parties when necessary or beneficial.

Honesty is a core value for us, as we believe in transparent communication and taking responsibility for our actions.

We are dedicated to delivering high-quality services applying best IT practices, and always going above and beyond to ensure customer satisfaction.

Whilst we aim to make a profit, we will never engage in price-gouging, always ensuring fair pricing and transparent invoicing. We will never recommend purchasing items or services which are not needed.

We believe in treating our staff well, promoting a discrimination-free workplace and fostering a culture of inclusivity, respect, and equal opportunities regardless of gender, race, or any other characteristics. We value the unique perspectives and contributions of each team member, recognising that their diverse experiences and backgrounds enrich our organisation. We encourage open communication, actively seek input from all staff members, and we acknowledge the significance of continuous training alongside creating a workplace environment that allows for moments of enjoyment and enthusiasm. These measures help empower our team to thrive and deliver the highest quality of service to our customers.

At ABit systems, we are driven by these principles to create long-lasting partnerships with our valued Customers, Suppliers and Employees. With a history spanning already over two decades, we are here to support our customers for the long run. We hope many of our business partners will walk with us.

📌 Help Desk / Systems Engineer (Trainee/Level 1) (Bentley)
🏢 ABit Systems
📍 Bentley