This is a rewarding and exciting opportunity for an experienced Practice Manager to play a key role in the continued growth and success of the clinic. You will oversee the day-to-day operations of the practice, lead and support the team, manage financial and administrative systems, and ensure the smooth delivery of healthcare services at the highest standard. This is a part-time role (approximately 20 hours per week) with flexible hours to suit the right candidate.
Key responsibilities
- Oversee the day-to-day operations of the clinic
- Manage financial processes including billings, payroll, invoicing and accounts
- Lead and support staff through recruitment, training and performance management
- Implement and maintain quality improvement initiatives
- Lead clinic accreditation and compliance processes
- Manage patient feedback and complaints professionally
- Supervise and support the admin and nursing team, including regular team meetings
- Provide front desk support and cover during staff leave as required
- Liaise with and support clinic doctors
- Work closely and collaboratively with the Director to achieve business and service goals
About you
- Minimum 12 months' experience in a Practice Manager or senior administration role within a General Practice setting
- Experience processing payroll and financial tasks using Xero (or similar systems)
- Proficient in Medical Director, Pracsoft and HotDoc (or similar practice management software)
- Strong understanding of Medicare and the MBS
- Current CPR certificate (or willingness to obtain)
- Self-motivated and quick to learn
- Demonstrate strong leadership, integrity and professionalism
- Show initiative and actively seek opportunities to improve processes
- Be adaptable, adaptable and highly organised
- Have strong computer and administrative skills
About us
We are an established and highly regarded medical clinic located in Wallan, committed to providing high-quality, patient-centred healthcare. Our clinic is known for its warm, welcoming environment and close-knit, supportive team culture. We take pride in building strong relationships with our patients and creating a workplace where staff feel valued, respected and empowered.
📌 Practice Manager - Medical Clinic (Craigieburn)
🏢 Mediq Wallan Medical Centre
📍 Craigieburn
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