An exciting opportunity has arisen for a positive, people person, with strong organisational, communication, and interpersonal skills, who is motivated to deliver effective customer service and support to new and existing village residents.

As the Retirement Village Coordinator, working in an independent living village, your role would be fast paced and varied, working autonomously within a supportive team.

What you'll bring:

- Prior experience in an operations-based management role (e.g Property/Facilities Management, Customer Services, Retirement or Aged Care)

- Demonstrated strong administration skills

- Highly effective communication and inter-personal skills

- Thorough knowledge of Microsoft Office and computer skills

- Self-motivated with a robust focus on results and customer satisfaction

- Empathetic and understanding of the needs of residents and their families

Key Responsibilities

- Be the principal contact for village residents

- Liaise with potential residents, and manage onboarding process

- Manage the day-to-day operations of the village, oversee the management of resident requests and complaints/feedback

- Ensure the village complies with regulatory and reporting requirements as per the Retirement Villages Act,



including preparation and management of budgets

- Coordinate all property, maintenance, ground, gardens, cleaning, pest control, waste service requirements and associated contracts

- Oversee village databases and record-keeping to ensure accurate and timely records are in place, available and secure

- Ensure that the village has appropriate emergency response system, fire equipment, evacuation plans and emergency procedures

Why You'll Love This Role:

- Opportunity for Growth: Develop your village management skills in a supportive environment

- Make a Tangible Impact: Directly contribute to improving residents' lives and community connections

- Be Part of a Dedicated Team: Collaborate with passionate colleagues committed to excellence

How to apply?

If you are passionate about the delivery of high quality service, and committed to supporting older West Australians please click the ‘Apply Now’ button to lodge your application on line.

Candidates should only apply if they are eligible to work in Australia

Shortlisting and interviews will be conducted as applications are received.

📌 Retirement Village Coordinator - Part time / Family Friendly Hours (Menora)
🏢 MASONIC Care WA
📍 Menora