Catering HQ is seeking a professional Central Reservation Coordinator to handle our guest’s restaurant reservations for our venues across the group. You will handle inbound calls for all concepts across NSW and QLD from our Head Office in Gregory Hills. This role is open for Full time or casual applicants.

THE BRAND

Catering HQ is a family run company that was established in 1996. We currently have 20 fabulous venues across Sydney and Cairns. We believe in striving for excellence at all times and pride ourselves on having an experienced and dedicated team who love their work and their work environment. At Catering HQ, we are always looking to adapt to evolving market trends for our restaurants, cafés and events. This allows our menus and décor to be fresh, interesting and inviting to our guests. We are known for delivering high-quality meals and exceptional customer service.

THE ROLE

As our Central Reservations Coordinator, you’ll be the friendly first point of contact for guests across our venues. You’ll answer inbound calls, understand what each guest is looking for, and secure their table quickly and accurately at the venue they have selected.

- Answer inbound reservation calls promptly, with a warm and qualified manner
- Take bookings for our restaurants and food outlets across NSW and QLD
- Check availability at the selected venue, for the chosen time and party size
- Record guest details, dietary requirements and special requests accurately
- Confirm, amend and cancel bookings in our reservation system




- Answer general questions about venues, menus, trading hours and locations
- Handle enquiries and concerns calmly, escalating to venue teams when needed
- Work with venue managers to keep availability and booking information up to date

ABOUT YOU

Essential

- Excellent phone manner and clear, confident communication
- Strong attention to detail, especially with names, numbers, dates and times
- Comfortable working at pace while keeping every guest feeling looked after
- Confident using computer systems and picking up new software quickly
- Reliable, organised and a good team player
- Able to work from our Head Office in Gregory Hills

Desirable

- Previous experience in reservations, hospitality, contact centre or customer service
- Experience with a reservation platform (e.g. SevenRooms)
- Knowledge of the hospitality scene

WHY JOIN US

- Discounts from our suppliers and partners such as Vittoria Coffee, CommBank and Employment Hero.
- Career Progression
- EAP Program for yourself and immediate family
- Internal and external training opportunities
- Expanding business across NSW and beyond

The team at Catering HQ work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating a more sociable future – for our customers and for each other. If you feel you possess these qualities and are interested in becoming a part of the team, please apply now!

Only shortlisted candidates will be contacted.

📌 Reservations Coordinator (Gregory Hills)
🏢 Catering HQ
📍 Gregory Hills