We are seeking an organised and proactive Administration & Operations Support team member to assist with new utility connections, outbound sales enquiries for broadband services and other services

Working closely with our sales, administration and construction teams, you will coordinate applications, respond to enquiries and keep clients informed throughout the connection process. This role suits someone who is organised, self-motivated, enjoys customer service, has strong attention to detail and can manage multiple priorities.

This role does not involve cold calling. Sales follow-up is focused on incoming enquiries and existing clients seeking assistance with new connections and broadband.

Key responsibilities

New connections

- Prepare, submit and manage new utility connection applications, including NBN connections and electricity pit requests.

- Liaise with clients, builders, utility providers and internal teams to obtain the information and documentation required for applications.

- Monitor application progress, follow up outstanding requirements and provide clear updates to relevant stakeholders.

- Identify delays or issues and escalate them to the appropriate team to support project deadlines.

Sales support

- Manage incoming enquiries through the sales email inbox, responding promptly and professionally.

- Follow up inbound enquiries by phone and email, providing information about new connections and broadband services.

- Prepare and follow up quotations, obtain required approvals and assist clients with the next steps.

- Maintain accurate records of enquiries, quotations,



correspondence and follow-up activity.

Broadband support

- Respond to broadband enquiries and assist customers with service availability, plan information and the sign-up process.

- Support broadband orders and activations, ensuring customer details and required documentation are complete.

- Keep customers informed of order progress and coordinate with the relevant team to resolve connection queries.

Administration & operations

- Monitor multiple shared inboxes, prioritise enquiries and ensure timely responses.

- Maintain accurate application records, customer information and project updates.

- Work collaboratively across sales, administration and construction teams to support project delivery.

- Assist with general administration and identify opportunities to improve day-to-day processes.

Skills & experience

- Previous experience in administration, customer service, sales support or operations.

- Solid written and verbal communication skills and a professional phone manner.

- Excellent organisation, attention to detail and follow-through.

- Ability to manage multiple inboxes, competing priorities and deadlines.

- Confidence using Microsoft Outlook, Excel and customer or job management systems.

- A proactive approach to solving problems and working within a team.

- Experience in utilities, telecommunications, broadband or construction administration is advantageous.

What success looks like

Applications are submitted accurately, enquiries are answered promptly, follow-ups are completed consistently, and clients and internal teams have clear visibility of progress.

📌 Administration & Operations Support (Mount Waverley)
🏢 Stela Group
📍 Mount Waverley