As the Manager Process Optimisation and Intelligent Automation, you’ll lead RACQ’s enterprise strategy and capability across process improvement, intelligent automation and Microsoft Copilot. You’ll translate business priorities into measurable improvements while leading a multidisciplinary team and supporting the responsible adoption of emerging technology.

About the role

You’ll partner with leaders across RACQ to identify high-value opportunities, simplify processes and improve employee and member experiences. You’ll oversee automation and Copilot platforms, ensuring solutions are reliable, well governed and deliver sustainable value.

- Lead the strategy and roadmap for process optimisation, automation and Copilot.
- Develop a multidisciplinary team through coaching, clear priorities and capability building.
- Identify and prioritise opportunities, develop investment cases and manage value, feasibility, cost and risk.
- Oversee automation, Microsoft 365 Copilot and Copilot Studio platforms, including service health, security controls, support and solution lifecycle.
- Establish Centres of Excellence, standards and reusable practices.
- Lead adoption and advantages realisation, while ensuring responsible AI, privacy, security and compliance requirements are met.

About you

You’re a people-focused technology leader who can turn complex business challenges into practical, measurable improvements. You balance innovation with risk, reliability and sustainable delivery while building trusted relationships across business and Technology teams.





- Demonstrated leadership across process improvement and intelligent automation.
- Strong knowledge of process discovery, redesign and benefits realisation.
- Experience managing enterprise automation or low-code platforms, including operational health, security controls and lifecycle management.
- Working knowledge of Microsoft 365 Copilot, Copilot Studio and Power Platform.
- Experience establishing standards, Centres of Excellence and reusable solutions.
- Strong commercial acumen, people leadership and stakeholder influence, including investment cases, licensing, vendors and benefits measurement.
- We encourage you to review the Position Description via the link below to gain a full understanding of the role and its requirements.

Why join RACQ?

RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We’re evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you’ll find a flexible,



inclusive workplace where everyone is valued, supported and empowered to thrive. Learn more about our culture and our commitment to diversity and inclusion at

Why you’ll love working at RACQ

At RACQ, we support your work, wellbeing and career through benefits that matter.

- Free RACQ roadside assistance from day one
Enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually.
- Exclusive employee discounts
Access discounts across RACQ products and partner offers including banking, insurance, solar, vehicle care, retail and travel.
- Wellbeing that goes beyond the basics
Take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance.
- Flexibility that works for real life
Our weFLEX approach supports balance, performance and collaboration—whether you’re working from home, the office, or a mix of both.

Explore all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits

Ready to apply to do good stuff daily?

Successful candidates will be asked to complete background checks to progress their application.

Adjustments & Support
We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to [email protected] a confidential and supportive conversation or visit http://www.racq.com.au/about/careers/our-recruitment-process

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📌 Manager Process and Intelligent Automation (Eight Mile Plains)
🏢 Racq
📍 Eight Mile Plains