About the role

Australian Sports Physiotherapy (ASP) is looking for a friendly, dependable and positive Lead Receptionist to join our reception team. This part time role leads our front desk and supports the Directors with practice administration.

Key responsibilities
Welcome patients warmly and give them an excellent experience from arrival to departure
Answer phone calls and enquiries
Book appointments and manage practitioner diaries to reduce gaps, cancellations and no-shows
Manage waitlists and fill short-notice cancellations
Process payments via HICAPS, EFTPOS and online, and handle cash
Complete end-of-day reconciliation
Record invoices and payments, and follow up outstanding accounts
Open and close the clinic
Keep the reception area, consulting rooms and supplies clean, tidy and stocked
Act as the central point of contact for the reception team
Induct and train new reception staff in our systems, procedures and service standards
Respond to patient feedback and resolve complaints at the front desk
Maintain and update front-desk procedures with guidance from the Directors
Liaise with GPs, specialist rooms and other healthcare providers
Check that patient records,



referrals and consent forms are complete and correctly stored
Keep administrative registers up to date, including equipment servicing, staff registrations, police checks, Working with Children Checks and insurance renewals
Prepare simple reports for the Directors, such as appointment utilisation, cancellations and outstanding accounts
Handle general administrative tasks as required
Protect patient privacy and confidentiality at all times

About you
Previous reception or administration experience, ideally in a health or allied health setting
Excellent phone manner and front-desk presence, with an empathetic, friendly approach
Solid communication and organisational skills
Confident with computers, email and practice management software
Honest, reliable and qualified in presentation
Works well in a team and welcomes feedback
Enjoys a fast-paced environment while keeping a high standard of quality and professionalism

About us

ASP is committed to providing excellent working conditions and a workplace built on respect, understanding and inclusion.

📌 Lead Receptionist In Physio Practice Ivanhoe
🏢 Australian Sports Physiotherapy
📍 Ivanhoe