About the role

As the first point of contact for the practice, you will be responsible for creating a welcoming and seamless experience for clients while ensuring the efficient day-to-day operation of the practice. You will work closely with both clients and clinicians, coordinating appointments, managing enquiries and supporting administrative processes that contribute to exceptional levels of care and service.

Key responsibilities
Delivering outstanding customer service via phone, email and in-person interactions
Managing appointments, clinician diaries and client communications
Responding to client enquiries with warmth, empathy and professionalism
Processing payments, invoices and Medicare rebates where applicable
Maintaining accurate and confidential client records
Supporting clinicians with administrative and operational requirements
Coordinating practice communications and correspondence
Contributing to the ongoing improvement of systems and client service processes
Maintaining a qualified, welcoming and organised reception environment

About you
Experience in customer service, administration, reception or client-facing roles
Outstanding verbal and written communication skills




Excellent organisational and time-management abilities
High attention to detail and accuracy
Robust interpersonal skills and emotional intelligence
Ability to manage competing priorities in a fast-paced environment
Proficiency with office systems and technology
Commitment to confidentiality and professionalism
Experience within healthcare, psychology, allied health or medical settings (desirable)
Familiarity with practice management software and Medicare billing processes (desirable)

About us

Our practice is committed to providing high-quality, individualised psychological and mental health services. We pride ourselves on delivering a premium client experience, combining clinical excellence with genuine care, professionalism and compassion.

Benefits
Work within a respected specialist mental health practice
Be part of a supportive, cooperative and skilled team
Beautiful Northern Beaches location
Meaningful work that positively impacts people's lives
Ongoing learning and development opportunities
Competitive remuneration based on experience

📌 Customer Service & Administration Consultant Warriewood
🏢 One Seed Sydney
📍 Warriewood