Are you an experienced IT Support professional who thrives in fast-paced environments and enjoys solving problems?

We're partnering with a well-known Queensland organisation seeking an experienced L2 IT Support Engineer to join their team immediately and help drive service improvements across the business. This is an excellent opportunity for someone who enjoys taking ownership, working autonomously and delivering exceptional customer experiences.

The Chance

You’ll act as the first point of escalation for end-user support issues while helping reduce a significant support ticket backlog. Working closely with internal stakeholders, you’ll provide both face-to-face and remote support across a contemporary Microsoft environment.

This role is hands‑on and ideal for someone who enjoys making an immediate impact.

Key Responsibilities
Providing Level 2 support across users, endpoints and workplace technology
Managing user accounts and access requests within Microsoft Entra ID
Supporting device deployment, configuration and troubleshooting through Intune
Resolving incidents and service requests while maintaining SLA commitments
Providing face‑to‑face and phone-based support to end users
Managing and prioritising tickets through Jira
Supporting hardware installations,



device replacements and user onboarding

Technical Environment
Microsoft Azure
Microsoft Entra ID
Microsoft Intune
Windows Endpoints

About You
Previous Level 2 IT Support or Desktop Support experience
Strong Microsoft 365, Entra ID and Intune administration skills
Excellent troubleshooting and problem-solving capability
The ability to work independently and manage competing priorities
Outstanding communication and customer service skills
Experience working within SLA and KPI-driven support environments'
Currently based in Brisbane
Can pass a Police Check
Can start within a two week period

Highly regarded
Experience reducing support backlogs or improving service desk performance
Strong CSAT results or customer service recognition
Experience working within government, enterprise or corporate environments

What’s On Offer?
Immediate start available
Initial contract through until end of December 2026
Potential contract extension
Monday-Friday | 8:30am-5:00pm
Brisbane CBD location
Modern Microsoft technology workplace
Opportunity to make a visible impact from day one
J-18808-Ljbffr

📌 Senior It Support Engineer Contract Brisbane (Australia)
🏢 Humanised Group
📍 Australia