Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an setting where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.

Your Team

The Employer Plus team is part of CFS’s FirstChoice Operations which is accountable for operational excellence, supporting customers, employers and relationship managers and ensuring effective, compliant processing of transactions and services.

Your Responsibilities
Deliver high-quality,



responsive support to employers and payroll contacts across a range of operational and servicing enquiries
Manage employer enquiries through to resolution with explicit ownership, follow-through, and proactive communication
Triage and coordinate enquiries efficiently across internal teams to minimise delays, hand-offs, and operational friction
Coordinate across teams to ensure seamless handoffs and minimal friction
Support employer servicing uplift initiatives focused on improving responsiveness, consistency, and service experience
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