Customer Service Team Leader: Coaching, Rostering & On Call Melbourne

Customer Service Team Leader: Coaching, Rostering & On Call Melbourne

18 Oct
|
Corpshoreaustralia
|
Melbourne

18 Oct

Corpshoreaustralia

Melbourne

Corpshore Australia leads a hands-on floor team of 10–15 customer service reps at the Melbourne site, owning service level, quality outcomes and day-to-day performance. You are the first point of contact before issues reach the operations manager.

This is a hands-on role: run daily huddles, coach one-on-one, manage rosters, and handle escalated calls. You also support weekend on-call coverage and report performance with transparent explanations to the operations manager.
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📌 Customer Service Team Leader: Coaching, Rostering & On Call Melbourne
🏢 Corpshoreaustralia
📍 Melbourne

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