Position Overview

We are seeking service-focused and detail-oriented individuals to join our team as a Customer Support Cruise Specialist. This role involves assisting clients with cruise planning, reservation coordination, and providing a smooth and enjoyable booking experience from start to finish.

This is an entry-level opportunity within the travel industry. No prior cruise experience is required. Training and support are provided.

Key Responsibilities
Assist clients with exploring cruise options, itineraries, and onboard experiences
Support the booking and confirmation process for cruise reservations
Respond to customer questions regarding destinations, cruise lines, and travel requirements
Review reservation details to ensure accuracy, including dates and traveler information
Maintain organized records of client bookings and communications
Provide timely follow-up and support before and after travel

Qualifications




Robust communication skills with a customer-first approach
Detail-oriented with the ability to stay organized
Comfortable using online systems and booking tools
Ability to work independently in a remote or structured workplace
Customer service, hospitality, or administrative experience is helpful but not required

$45,000 - $65,000 a year

What We Offer
Structured onboarding and role-specific training
Access to cruise booking platforms and travel resources
Ongoing development and support
Flexible work setting
Collaborative and team-oriented culture

Ideal Candidate

This role is ideal for individuals who enjoy travel, customer service, and helping others plan memorable experiences, especially those looking to build skills in cruise bookings and client support.
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📌 Customer Support Cruise Specialist City Of Gold Coast
🏢 Aisles & Abroad
📍 City of Gold Coast