Part-Time Customer Service Coordinator

Location: Canberra, Australian Capital Territory

Employer: HAYS Canberra partnering with Barbell Foods.

Contract: Permanent part-time, 15 hours per week.

Hybrid: First month training in Canberra office then 3 mornings office and 2 days from home.

Key responsibilities include:
Managing customer enquiries via email, phone, social media, reviews, and live chat
Coordinating urgent order changes, cancellations, and customer requests
Resolving customer concerns with a solutions-focused approach
Communicating proactively regarding shipping delays, backorders, and subscriptions
Escalating product quality concerns and coordinating internal follow-up
Maintaining help centre content, response templates, and support resources
Monitoring customer feedback and identifying improvement opportunities
Assisting with reporting on customer activity, response times, and service trends
Ensuring all interactions meet service standards and quality expectations

What you'll need to succeed
Experience in customer service, administration, support,



or customer-facing coordination roles
Excellent written and verbal communication skills
Confidence handling inbound phone enquiries
Strong organisational and time-management abilities
The ability to remain calm and professional in challenging situations
Solid problem-solving skills and customer focus
Experience managing multiple priorities in a fast-paced environment

What you’ll get in return
Permanent part time role working 15 hours per week
Salary of $31,600 + Super ($80,000 FTE equivalent)
Hybrid working arrangement after training
Supportive and collaborative team culture
Chance to join one of Australia's fastest-growing food brands
Strong work-life balance and long-term stability
A role where your contribution directly influences the customer experience and business success

What you need to do now

If you're passionate about customer service and enjoy helping people, we'd love to hear from you.
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