About the role

Reporting to the Operations Manager, you will be responsible for ensuring all apartments are cleaned, inspected and presented to QStay standards, ready for arriving guests. You will coordinate external cleaning companies, supervise internal QC checkers and cleaners, conduct regular apartment inspections and proactively resolve cleaning issues before they impact the guest experience. This is a hands-on management position that requires a balance of leadership, organisation and practical involvement in cleaning and quality control.

Key responsibilities
Oversee and coordinate external cleaning companies across Surfers Paradise and Broadbeach
Manage cleaning schedules, allocations and priorities in line with guest arrivals, departures and occupancy
Book spring cleans, deep cleans, additional cleans and specialist cleaning services as required
Communicate cleaning standards, feedback and corrective actions to cleaning contractors
Monitor contractor performance, reliability, turnaround times and consistency of work
Lead and manage the internal quality-control checking and cleaning team
Conduct regular inspections of apartments following cleans and before guest arrivals where required
Ensure apartments meet QStay's cleanliness, presentation, linen,



amenity and overall guest-readiness standards
Maintain accurate cleaning schedules, inspection records and contractor performance information

About you
Previous experience in a cleaning management, housekeeping management or cleaning supervisory role
Experience managing external contractors and/or an internal cleaning team
A solid eye for detail and exceptionally high standards of cleanliness and presentation
Excellent organisational skills and the ability to coordinate multiple properties and competing priorities
Confident communication and people-management skills
A proactive approach to identifying problems and finding practical solutions
The ability to work independently, make decisions and take ownership of outcomes
A current driver's licence and reliable transport to travel between properties across Surfers Paradise and Broadbeach
Basic computer skills and the ability to use digital systems, checklists and reporting tools

About us

QStay is a growing holiday accommodation business managing a portfolio of privately owned apartments throughout Surfers Paradise and Broadbeach on the Gold Coast. We pride ourselves on delivering a consistently high standard of accommodation and guest experience.

📌 Cleaning Manager – Holiday Accommodation Surfers Paradise
🏢 Q Stay
📍 Surfers Paradise