Ciao Papi (Howard Smith Wharves) is seeking an experienced Beverage Operations Manager for an immediate start. This is a full time ongoing position, working 38 hours per week, based in Brisbane, Queensland.

Role Overview

The Beverage Operations Manager will be responsible for leading the venue's day-to-day beverage and bar operations, driving service quality, profitability, stock control, team capability, product development, guest experience, and regulatory compliance. You will report directly to the Restaurant Manager.

Key Duties

Working alongside the Restaurant Manager, Bar Supervisors, and venue team, your duties will include:
Oversee effective, consistent, and compliant day-to-day bar operations.
Partner with the Restaurant Manager and Bar Supervisors to maintain service standards.
Improve procedures, workflow, speed of service, and bar performance.
Ensure the bar is staffed, stocked, and ready for service demands.
Audit cleanliness, presentation, equipment, safety, and service readiness.
Drive profitability through stock, cost, labour, budget, and forecast controls.
Monitor beverage costs, variances, wastage, ullage, shrinkage, and reporting.
Maintain accurate inventory, ordering, cellar, and stock-loss controls.
Develop beverage menus, seasonal offers,



and promotions aligned with the venue brand.
Track beverage trends and identify commercial opportunities.
Train, mentor, and coach Bar Supervisors and bar team members.
Support recruitment, onboarding, retention, succession, and team accountability.
Uphold beverage quality, presentation, service, and guest experience standards.
Manage escalated guest feedback and service recovery.
Ensure RSA, licensing, safety, and policy compliance, including risk reporting and corrective action.

Qualifications and Experience

To be considered for this position, you should possess the following qualifications and work experience:
Diploma or higher qualification in hospitality or similar
Demonstrated experience managing bar and beverage operations at a managerial level within a high-volume venue
Demonstrated supplier and procurement management, stock and inventory control and GP margin management
Current Responsible Service of Alcohol (Queensland)
Advanced wine, spirits and cocktail product knowledge

Experience Required

At least 1 year of relevant work experience

This is a fantastic chance for a career professional. If you are interested, please apply!

📌 Beverage Operations Manager Gold Coast (Australia)
🏢 HSW GRAZIER NO 5 TRUST & OTHERS
📍 Australia