We're looking for a Production Support Manager to build, plan, and manage the staff team for Ghost in The Rocks ****, a four-night Halloween festival across October 29 - November 1 at The Rocks, Sydney.
This is a permanent Sydney-based role starting October 12, ****.STAFFING & ROSTERINGRecruitment and onboarding of casual and full-time event staff (100+ staff across the four nights)Rostering and scheduling across multiple zones and shiftsStaff briefings and training (preparing materials, conducting briefings, ensuring all staff understand their role)Real-time staffing coordination during the eventStaff welfare and TOIL tracking (time in lieu approvals, breaks, fatigue management)PLANNING & COORDINATIONForecasting staffing needs by zone and experienceLiaising with production, vendors, and other teams on staffing requirementsCreating and managing rosters that match operational demandsProblem-solving staff absences and last-minute changes during the eventFINANCE & REPORTINGStaffing budget tracking and reconciliationStaff cost analysis and variance reportingAudit-ready documentation and compliance recordsWHO WE'RE LOOKING FORYou have at least three years' experience managing events or hospitality staff (festivals, venues, venues, catering, entertainment).
You've built teams quickly, managed rosters at scale, and handled the chaos of event day with calm problem-solving.You're organised and detail-focused.
You track deadlines, manage multiple schedules simultaneously, and communicate clearly so people know what's expected.You understand event dynamics.




You know how to forecast what a zone needs, how to brief staff so they actually understand their role, and how to adjust on the fly when something changes.You fit BBR's DNA: you're transparent, you own problems, you collaborate across teams, and you bring genuine ideas to how we run better.Event staffing management or hospitality team management experienceRostering and scheduling (experience with rostering software a bonus, but not required)Staff briefing and trainingBudget tracking and financial reportingReliability and follow-through under pressureKnowledge of NSW employment law, award conditions, and TOIL requirementsFamiliarity with Microsoft 365 (Excel, Teams, Outlook)Highly valued:Festival or large outdoor event experienceBar, restaurant, or hospitality venue team managementExperience with Asana or similar project management toolsUnderstanding of casual worker management and complianceEvent day experience working in a fast-paced, multi-zone environmentSALARY AND LOGISTICSPermanent, full-time.Based in Sydney (office at The Rocks, with flexibility for work from home during planning phase).
Normal working hours are 38+ per week; you'll work event days (Oct 29 - Nov 1) and increased hours during planning week (Oct *******).
We typically staff:Bar and hospitality teamsParade and crowd managementRoaming customer experience and troubleshootingSetup and breakdown crewsStaffing levels: approximately ****** people working across the four nights, depending on the zone.
#J-*****-Ljbffr

📌 Production (Staffing) Manager (Sydney)
🏢 BBR AGENCY
📍 Sydney