Lead hospitality across our Canberra bakery cafés.
Set the standard, grow theleaders, and shape how Three Mills evolvesAbout usThree Mills Bakery was established 10 years ago and, from humblebeginnings, has grown across the ACT to a team of more than 100 people,multiple sites, and big plans for future growth.Each of our sites has its own personality.
Some are all about the dine-in caféexperience, others are grab-and-go for busy workers and shoppers.
Whateverthe site, customer experience is key.At the heart of what we do: beautifully crafted, high quality, and downrightdelicious bakery products, delivered through an experience that brings peopletogether.We live by three things: Create Joy.
Be Generous.
Stay Curious.We're looking for an experienced hospitality leader to lead our Hospitalityfunction and help us deliver experiences customers won't forget.About the opportunityThis is a new role, and a pivotal one.
We've grown fast, and our Hospitalityfunction has outgrown the way it was set up.
We need a leader to bring ittogether: one standard, clear roles, and leaders who are backed to lead.You'll lead a team of around 55 people across our cafés, through twoHospitality Managers and a Site Lead at each site.
You'll report to ourFounder and sit on the leadership team, bringing the customer and front lineview into the decisions that shape the business.What you'll own: The standard: one way we serve, lived at every site on every shift.
The leaders: building, leading and developing the managers and SiteLeads so each site runs well without you on the floor.
The team: attracting, keeping and growing good people, with thesame onboarding at every site.
The numbers: sales, wages, stock and waste across the function.
The connections: working with our bakery, pastry,



logistics andsupport teams so what we make and deliver works at the counter.You'll be visible across our sites and know what good looks like from thecounter up, but your job is to build the leaders who run the floor, not to run ityourself.As Three Mills grows into new sites and regions, you'll shape the hospitalitymodel that comes with us.Hours: Full time, 38 hours a week.Perks: Daytime trading, so no night shifts.
All the coffee, sourdough andpastries you can eat!
About youYou've led hospitality teams for years, including leaders who lead others,ideally across more than one site.
You came up through the ranks, so youknow what a busy Saturday feels like from behind the counter, and you thinkwell beyond the next shift.You'll recognise yourself in this: High standards: you notice the small things, because customers do.You can lift a team to meet that standard consistently, not just whenyou're watching.
A leader of leaders: you hold managers to account without doingtheir job for them, and you have the hard conversation this week, notnext quarter.
Commercial: you've been accountable for the numbers in ahospitality team or business.
You can explain a variance and dosomething about it.
Steady through change: you've stepped into a team that neededstructure and trust, and rebuilt both.Lastly, a calm, confident communication style is vital.
You balance care forpeople with what the business needs, and you lead by example at every level.Our sites are across Canberra, so you'll need your own transport and a validdriver's licence.If this sounds like you, apply online with your CV and a short statement (onepage at most) telling us about a time you lifted the standard of a hospitalityteam, and how you did it.We'll review applications as they come in, so don't wait.
We'll be in touch withshortlisted applicants.Know someone who'd be outstanding at Three Mills but isn't quite ready for thisrole?
See our other opportunities on our Careers page:

📌 Hospitality Lead (Canberra)
🏢 Three Mills Bakery
📍 Canberra