17 Oct
|
XPT Software Australia Pty
|
Melbourne
17 Oct
XPT Software Australia Pty
Melbourne
Must Have Skills: Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
Business Analyst skills Understanding of the Contact Center domain Nice to Have Skills: enhancement of AI capabilities in our Contact Centre to service our customers Detailed Job Description Mandatory Skills 5+ years experience Understanding of the Contact Center domain Amazon connect Business Analyst skills Responsibilities Interact with Business teams to gather Requirements.
Interact with Implementation / Support teams to refine requirements Create required documentation to communicate requirements between project implementation and Business Teams.
📌 Business Analyst -Contact Center Domain (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne