Client Services Coordinator - Disability Services (SIL)Golden Heart Services is a registered NDIS provider delivering Supported Independent Living (SIL), 24/7 rostered care and community supports across NSW.
We believe in supporting people with disability to live with independence, dignity and choice, and we're looking for a hands-on leader to help our clients and team thrive.About the roleAs Client Services Coordinator, you'll lead the day-to-day delivery of high-quality supports across our SIL homes and community services in Greater Sydney.
Reporting to the Senior Manager, you'll supervise a team of Support Workers, coordinate care and rosters, and make sure everything we do meets the NDIS Practice Standards.This is a varied, people-focused role where you'll work closely with clients, families, support coordinators and external providers, and step in on shift when needed to keep care running smoothly.What you'll be doingLeading, supervising and supporting a team of Support Workers, including recruitment, training, rostering and performance managementAssessing client needs and developing individualised support plans that promote independence, community inclusion and quality of lifeCoordinating and overseeing services including personal care, meal preparation, medication management and household tasksConnecting clients with education, training, health and community resourcesActing as the main point of contact between clients, families, support coordinators and other providersEnsuring compliance with NDIS Practice Standards, WHS legislation, emergency response, and infection control protocolsKeeping accurate records on client care,



staff performance and household operationsFilling in on support shifts when needed to ensure continuity of careWhat we're looking forPrevious experience in a coordination or team leader role within the disability sector, with demonstrated success in Supported Independent Living (SIL) environments (highly regarded).
Strong leadership skills and the ability to motivate and empower a teamA genuinely client-centred approach, with demonstrated skills in effective problem-solving and conflict resolution within a care environment.Solid understanding of the NDIS and the NDIS Quality and Safeguards Commission requirementsConfidence using Microsoft Office, client management software and digital record-keepingProficiency in using rostering software and client management systems relevant to the NDIS sector.NDIS Worker Screening CheckWorking with Children Check (NSW)First Aid and current CPRCurrent driver's licence (and access to a reliable vehicle, if required)Completion of the NDIS Worker Orientation Module "Quality, Safety and You"Infection control training (or willingness to complete)Willingness to undergo a National Police Check, if not already covered by the NDIS Worker Screening Check.Demonstrated ability to manage complex rosters and team scheduling in a 24/7 care environment.Proficiency in utilising digital case management systems and maintaining accurate client records in line with NDIS guidelines.Golden Heart Services is an equal prospect employer.
We encourage applications from people with disability, Aboriginal and Torres Strait Islander people, and people from culturally and linguistically diverse backgrounds.
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📌 Client Services Coordinator – Disability Services (Sil) (Sydney)
🏢 Golden Heart Services
📍 Sydney