Senior Collections and Claims SpecialistAs a Senior Collections & Claims Specialist, you'll manage complex arrears, collections and account dispute matters across a diverse portfolio of customer and vendor accounts.
This is a role for someone who can look beyond an overdue balance to understand what is driving the issue.
You'll investigate matters that may involve financial hardship, incomplete or delayed work, installation concerns, property damage, defective goods, disputed services or unresolved vendor performance issues.
Working closely with customers, vendors and internal teams, you'll assess each situation, determine the appropriate path forward, negotiate sustainable outcomes and recover outstanding debt where appropriate.
You'll also play an important role in supporting customers experiencing financial difficulty or vulnerability.
You'll balance commercial outcomes with empathy, responsible collections practices, compliance and fair customer treatment.Key responsibilitiesManage a portfolio of early, late-stage and escalated arrearsConduct proactive inbound and outbound contact with customers, vendors and internal stakeholdersInvestigate the underlying causes of arrears, claims and non-paymentReview contracts, invoices, completion records, correspondence, photographs, reports and payment historyEstablish facts, assess responsibility and determine appropriate next stepsInvestigate claims relating to incomplete or delayed work, installation concerns, property damage, defective goods, disputed services and vendor performanceNegotiate payment arrangements, settlements, credits, corrections and other approved resolutionsEnsure disputed amounts and claims are appropriately reviewed before progressing through collectionsMonitor open claims, disputes,



repayment arrangements and agreed actionsIdentify signs of financial distress, insolvency risk, vendor underperformance and potential credit lossAbout youAt least five years' experience in consumer or commercial credit, collections, financial services, claims management or a related fieldDemonstrated experience managing business customer arrears, claims and account disputesExperience supporting customers experiencing hardship or vulnerabilityStrong knowledge of collections strategy, dispute resolution and repayment negotiationsExperience investigating non-payment arising from vendor performance, service delivery issues, disputed transactions or customer complaintsThe ability to review information, establish facts, assess responsibility and make sound decisionsStrong negotiation, communication and influencing skillsHigh emotional intelligence, empathy and resilienceExcellent attention to detail and case documentation skillsExperience using collections, CRM, account management, claims or credit systemsFlexible working arrangements and a hybrid work modelA collaborative Sydney CBD officeRegular team events and social activitiesFree lunch every TuesdaySnacks, fresh fruit and drinks in the officeEnd-of-trip facilitiesAnniversary leavePotential eligibility to participate in our Employee Share Option PlanAbout usBrighte's mission is to make consumer energy resources affordable and accessible for everyone.
Brighte is building the platform to enable and accelerate the energy transition by making it easier, more affordable and less risky to buy and sell energy equipment.
We're a purpose-led, rapid-growing business focused on sustainability, innovation and putting people first.
In ****, Brighte was named an AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies.
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📌 Senior Collections And Claims Specialist (Sydney)
🏢 Brighte Capital
📍 Sydney