Home & Living Service Delivery Manager - SIL & Drop-In ServicesOversee the day-to-day operations and service delivery of Supported Independent Living (SIL) homes and Drop-In Services.
Responsible for ensuring participant supports are delivered safely, effectively, and in compliance with NDIS Practice Standards.
Accountable for participant outcomes, workforce management, Roster of Care (ROC), operational consistency, on-call support, and financial sustainability.Key responsibilitiesEnsure participant goals, rights, and safety are prioritisedOversee NDIS care plans, incident reports, and documentationAct as main contact for families and allied healthEnsure consistent person-centered supportMaintain operational consistency and WHS complianceOversee staffing, rosters,



and workflow efficiencyEnsure timely escalation of risks and incidentsManage NDIS reporting including restrictive practicesImplement corrective actionsMaintain structured handover systems and ensure communication across teamsAbout youDiploma in Disability or equivalentExperience in SIL/NDIS servicesNDIS Worker Screening CheckWWCCDriver LicenseLeadership and workforce management capabilityRisk and compliance management expertiseFinancial and operational oversight skillsCommunication and stakeholder engagement ability
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📌 Home & Living Service Delivery Manager – Sil & Drop-In Services (New South Wales)
🏢 The SIL
📍 New South Wales