Customer Success Manager | Sydney | EROADERODR is a global fleet management technology company listed on both the NZX and ASX, providing telematics-based solutions that help fleet operators manage compliance, safety and assets.
As the business continues to grow across New Zealand, Australia and North America, we're looking for a Customer Success Manager to join our Sydney office and own a portfolio of customer relationships.What you'll doOwn a portfolio of customer accounts and build relationships that lastDrive retention and growth across your portfolioAct as the go-to subject matter expert on our products for your customersWork closely with Sales, Product, Supply Chain and Finance to resolve issues and identify opportunitiesReport to the Customer Success Team Lead as part of a wider customer success function.What you needAround 3 years in a customer success,



customer service or customer-facing account management roleA background in the technology or SaaS industryExperience working within a delivery framework such as Agile, Scrum, Kanban or a similar structured methodologyFamiliarity with CRM toolsWhy joinBe part of a high-growth, innovative technology company making a genuine difference for customersJoin a multicultural, diverse organisation that invests in continuous learning, including EAP offerings and AI toolingWork alongside a talented and collaborative teamCompetitive perks packageClick here to learn more about working with us at EROADEROAD provide in-vehicle technology solutions to fleets in New Zealand, Australia and North America to help them operate more safely and efficiently - making our roads safer and more sustainable for everyone.
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📌 Customer Success Manager (Sydney)
🏢 EROAD Australia
📍 Sydney