Your new companyJoin a well‐established and reputable organisation within the industrial sector, located in Norwest.This company prides itself on its collaborative culture, robust internal relationships, and commitment to delivering an exceptional customer experience.Your new roleAs a Customer Experience Officer, you will play a critical role in supporting the sales and warehouse teams while ensuring a seamless end-to-end experience for customers.Managing customer enquiries via email and phoneProcessing customer orders accurately and efficientlyMonitoring and checking stock levels to support order fulfilmentLiaising closely with the warehouse team to coordinate dispatch and availabilitySupporting the sales team with order updates and customer requestsBuilding and maintaining strong relationships with customers through clear and proactive communicationWhat you'll need to succeedPrevious experience in high volume call centre is essentialSupply Chain Logistics experience is highly advantageousSalesforce experience preferredStrong attention to detail and organisational skillsExcellent communication skills, both written and verbalA proactive, team‐focused approachAbility to multitask and work effectively in a fast‐paced environmentPermanent Resident or Citizens onlyWhat you'll get in return6 Month temporary with view to go permanent$40 p/h + superConvenient Norwest location with free on‐site parkingSupportive and collaborative team environmentOpportunity to work with a respected and growing organisationOngoing opportunity with potential for long‐term progression
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📌 Customer Service Officer (New South Wales)
🏢 Kristina Neves
📍 New South Wales