Job Description
Membership Administration Officer | NFP Industry Association
Full-Time, Permanent | West Melbourne, VIC
$75K + Super | Join a Purpose-Driven Industry Association
About the Organisation
This organisation is a well-established industry association that supports businesses across a growing and dynamic sector.
Through member services, industry advocacy, education, events and professional development initiatives, they play an important role in helping their members succeed.
With a team-oriented, values-driven culture, they are committed to delivering exceptional service, fostering strong industry connections and creating meaningful value for their membership community.
About the Role
Reporting to the Membership Manager, you'll support the day-to-day administration of the organisation's membership function, with a strong focus on membership processing, CRM management, member communications and data accuracy.
This role is ideal for a highly organised administrator who enjoys working with systems, managing detailed processes and delivering excellent service.
You'll have the opportunity to support member engagement initiatives and industry events throughout the year.
Key Responsibilities
Process membership applications, renewals and member updates accurately and efficiently
Maintain CRM and membership database records, ensuring information is current and accurate
Manage member correspondence, documentation requests and follow-up activities
Respond to member and prospective member enquiries via phone and email
Support member onboarding and renewal processes
Generate reports and maintain accurate records across multiple systems
Assist with membership programs, accreditation activities and member initiatives
Support industry events, workshops and member engagement activities
Identify opportunities to improve processes, documentation and administrative efficiencies




Liaise with internal teams to ensure members receive timely support and service
About You
Previous experience in administration, membership support, customer service or a similar role
Exceptional organisational skills and strong attention to detail
Experience working with CRM systems, databases or membership platforms
Confidence managing multiple systems and maintaining data accuracy
Strong written and verbal communication skills
Ability to prioritise competing tasks and manage deadlines effectively
Proactive, accountable and comfortable taking ownership of your work
Professional, approachable and service-focused communication style
Comfortable working within evolving processes and contributing improvement ideas
Experience within a membership organisation, industry association, events business or professional services environment is highly regarded.
Why You'll Love It
Join a respected and purpose-driven organisation
Diverse role combining administration, member support and events exposure
Supportive and collaborative team culture
Opportunity to contribute ideas and improve processes
Varied work with strong stakeholder interaction
Long-term stability within a growing organisation
Additional Information
This role will involve supporting industry and member events throughout the year.
Candidates should be comfortable with occasional travel, weekend work and adjusted working hours when required.
How to Apply
Apply now, or for a confidential discussion, contactAlyssa LongatBeaumont ******
Applications will be reviewed as they are received.
At Beaumont People, we believe a diverse workplace is a happy workplace and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds and people with disabilities.
If you require any reasonable adjustments throughout the recruitment process, please let us know how we can support you.

📌 Membership Administration Officer (Melbourne)
🏢 Beaumont People
📍 Melbourne