Practice Improvement and Quality Leader (PIQL)Birtinya, Queensland ****, Australia • A$70,000 - A$85,000Full-time Permanent Mid-level SeniorPosted 07 Oct ****DescriptionPractice Improvement and Quality Leader (PIQL)Integrated Disability Support Services (IDSS)Help our SIL teams turn knowledge into confident, consistent practice.IDSS is seeking an experienced Practice Improvement and Quality Leader to assess and strengthen the skills of our Supported Independent Living teams.This is a hands-on role for someone who understands quality disability support, can recognise good practice in a participant's home, and knows how to help workers improve.Working within IDSS's competency guidelines and existing training matrix, you'll undertake competency and skills assessments, identify development needs, coach staff and follow through to ensure improvements are demonstrated in everyday support.Your work will help our teams meet the NDIS Practice Standards, including the new SIL Practice Standards, while delivering support that reflects each participant's needs, preferences and goals.What you'll be doingPlanning and undertaking competency and skills assessments across our SIL teamsObserving everyday support practices in participants' homes, respecting their privacy, preferences and consentUsing practical demonstrations, knowledge assessments, scenarios and reflective discussions to assess worker capabilityAssessing how workers apply participant support plans, policies and procedures in practiceDocumenting assessment evidence, outcomes and required development actions against IDSS competency guidelinesIdentifying individual and team skill gaps and updating records within our existing training matrixProviding explicit, constructive feedback and practical coaching to Lifestyle Mentors and team leadersCoordinating targeted training,



supervised practice and reassessment where further development is requiredChecking that training translates into safe, consistent support across workers and shiftsWorking with Participant Liaison Officers, HR and management to prioritise workforce developmentUsing participant feedback, incidents, complaints and audit findings to identify practice improvement opportunitiesEscalating unsafe practice or competency concerns promptly and following through on agreed actionsCoordinating specialist training or assessment where clinical or technical expertise is requiredThe practice areas you'll supportYou'll help our teams demonstrate capability in areas such as:Person-centred support and respect for participants' rightsSupported decision-making, choice and dignity of riskActive support that builds participation and independenceTrauma-informed approaches and cultural safetyCommunication tailored to each participantSafeguarding and recognising and responding to abuse or neglectImplementing positive behaviour support plans and understanding restrictive practice requirementsSafe support routines, documentation and incident responsesParticipant-specific support needs and emergency arrangementsAbout youWe're looking for someone who combines strong disability sector experience with the ability to assess fairly,



coach effectively and address concerns confidently.You'll bring:Demonstrated experience in SIL service delivery and practice leadershipStrong working knowledge of the NDIS Practice Standards, including the new SIL Practice StandardsExperience assessing staff competency and providing practical, evidence-based feedbackThe ability to distinguish between completing training and demonstrating competenceConfidence observing support delivery and having constructive conversations about practiceExperience developing staff capability through coaching, mentoring or trainingStrong assessment documentation, organisation and follow-up skillsSound judgement about when specialist or clinical assessment is neededAn approachable manner and the confidence to uphold clear standardsRelevant qualifications in disability, community services, education, training and assessment, or a related field would be highly regarded.Why IDSS?
At IDSS, our work is built around Purpose, Opportunity and Passion.This role gives you the opportunity to strengthen the people delivering support and make a direct difference to participants' everyday lives.You'll work with our teams to build confidence, improve consistency and ensure learning leads to meaningful changes in practice.
Throughout that work, the participant's home, rights and choices remain central.Company OverviewIDSS is a disability support provider with Community Hubs in Bundaberg, Childers and the Sunshine Coast.
We deliver a range of supports to people with a disability including: Supported Independent Living Community Access (both individual and group support) Respite We're five years old now, and we wouldn't have made it to where we are without the participants we support and the commitment and hard yakka of our extraordinary staff.
We are looking for Lifestyle Mentors to work across our communities.
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📌 Practice Improvement And Quality Leader (Piql) (Queensland)
🏢 Integrated Disability Support Services
📍 Queensland