GROUP RESERVATIONS AGENTGlobal brand with opportunity for growth and progressionAccommodation perks, F&B; discounts, staff meals, laundered uniform and more!
Competitive salary and incentive schemeAt Shangri-La, The Marina, Cairns, we have an excellent opportunity for aGroup Reservations Agentto join our Sales and Marketing team.You will be working closely with our Revenue Manager and Sales and Marketing Team to coordinate and oversee the administration for all group bookings.The HotelShangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns.
With 255 guest rooms, 18 function venues and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.The RoleExemplary written and verbal communication skillsUndertake all group reservation tasks such as actioning release backs,



follow up deposit schedules and loading rooming listsAbility to work under pressure and problem solveFast and accurate data entry with exceptional attention to detailAbility to effectively manage your time and multitask to ensure deadlines and timeframes are metExceptional telephone technique and communication skillsPrevious experience in a Reservations/Front Office Management (preferred)Experience using Opera PMS (preferred)What's in it for you:A competitive salary and incentive schemeExcellent staff benefits; Discounted car parking, generous accommodation benefits and F&B; discounts across the groupDuty meals provided in fully staffed and maintained staff canteenLaundered staff uniformShangri-La Academy offering lifelong development programsOpportunity to work and grow your career in a five-star hotel on the Cairns waterfront
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📌 Group Reservations Agent (Queensland)
🏢 Shangri-La Hotels
📍 Queensland