Select how often (in days) to receive an alert:Joining the Metcash FamilyAt Metcash, you're part of something bigger.With the heart of a small business and the strength of a large organisation, you'll have the opportunity to make a real impact while building a rewarding career.
Supporting some of Australia's most recognised independent retail brands, you'll join a team that values collaboration, innovation and exceptional service.About the OpportunityWe are seeking an enthusiastic and customer-focused IT Support Engineer to join our team based in Port Melbourne and then transitioning to Heatherton in late ****.This role is responsible for providing Level 1 and Level 2 technical support across our store and corporate network, ensuring our team members receive timely and effective IT assistance.
You'll support a broad range of technologies including Microsoft 365, Windows environments, user access management, hardware deployment, remote support and ERP systems.If you're passionate about technology, enjoy helping people and are looking to grow your IT career within a supportive team, we'd love to hear from you.Key ResponsibilitiesDeliver Level 1 and Level 2 IT support to store and corporate usersProvide support across Microsoft 365 and Windows ***** environmentsTroubleshoot hardware, software, network and user access issuesManage user accounts, permissions and identity management through Microsoft EntraDeliver remote support to users across multiple locationsProvision, configure and deploy laptops, desktops and mobile devicesSupport ERP systems, including Pronto, where requiredLog, track and resolve incidents through the service management platformAssist with IT projects,



upgrades and system improvementsMaintain a strong customer-first approach and positive stakeholder relationshipsAbout YouWe're looking for someone who enjoys solving problems, takes pride in delivering great service and is eager to continue developing their technical skills.To be successful, you'll bring:1-3 years' experience working within a Service Desk or IT Support environmentExperience supporting Microsoft 365 technologiesStrong knowledge of Windows 10 and Windows 11Proficiency in Microsoft Entra (Azure AD)Experience providing remote technical supportExcellent troubleshooting and problem-solving skillsStrong communication and customer service capabilitiesExperience with Pronto ERP will be highly regardedExposure to networking concepts and device deployment is advantageousWorking Hours & On-Call RosterThis role operates across a rotating support roster.Standard business support is provided Monday to Friday between 7:00am and 6:00pmParticipation in an on-call roster every 6 weeks is requiredThe on-call period runs from Friday through to ThursdayAdditional remuneration and benefits apply during your on-call weekThe roster provides exposure to a diverse range of technical support requirements and business operationsWhy Join MetcashWe're proud to offer a workplace that supports your wellbeing, growth and success:Extra Leave: Enjoy a 5th week of annual leave, 2 wellbeing days and 1 volunteer day annuallyCareer Growth: Access learning, development and career progression opportunitiesParental Leave: 12 weeks of gender-neutral paid parental leave for primary carersInclusive Culture: Proud Bronze Employer for LGBTQ InclusionWellbeing: Gold accreditation by Mental Health AustraliaFlexibility: FlexReady accredited workplaceTeam Member Perks: Exclusive discounts through the Our Local appIf you're looking for an chance to build your IT career within a supportive and collaborative team while gaining exposure to a broad technology environment, we'd love to hear from you.
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📌 It Support Engineer (Melbourne)
🏢 Metcash Trading
📍 Melbourne