Job DescriptionOffice Support Department AdministrationReports directly to State Manager Reports Indirectly to Office and Administration Supervisor Number of reporting relationships 2 Employment Type Part-Time Employing entity Capital Transport and Logistics Group Pty Ltd authority to act This position must act within written group policies, procedures and operations manuals.
All decisions outside these parameters must be approved by your direct manager.Critical relationships (internal)State ManagerOffice and Administration ManagerAdministration DepartmentCustomer Service DepartmentSales and Account Management DepartmentCourier DepartmentTaxi Trucks DepartmentContracts DepartmentFleet Management DepartmentNational Finance DepartmentCritical relationships (external)Existing clientsExisting outside hire suppliersBusiness services suppliersPosition SummaryAs the Office Support, you will report directly to State Manager and indirectly to Office and Administration Supervisor.
The role is responsible for delivering high-quality food and beverage services, maintaining kitchen and office hospitality standards, and supporting broader office administration functions.
This position ensures a professional, welcoming environment for staff and visitors while managing stock, supplier relationships, and event coordination.
In addition, the role provides administrative support to the business, ensures efficient communication across departments, and contributes to a collaborative and service-focused workplace.
The position requires strong organisational skills, attention to detail, and a proactive approach to improving processes, service delivery, and overall workplace experience.1.
Key Responsibilities and Tasks1.1 Food & Beverage ServicePrepare high-quality coffee and beverages in line with business standardsServe food and drinks to staff and visitors in a timely and professional mannerMaintain cleanliness and presentation of the kitchen and coffee area at all timesDeliver excellent customer service and ensure a positive experience for all staff and guests1.2 Stock & Inventory ManagementMaintain appropriate stock levels of all food, beverages, and kitchen suppliesConduct regular stocktakes and monitor usage trendsOrder stock in line with business needs and approved suppliersRotate stock to ensure freshness and minimise wastageEnsure proper storage and handling of all consumables1.3 Supplier & Cost ManagementLiaise with suppliers to manage orders, deliveries, and service qualityReview supplier pricing and identify opportunities for cost efficienciesMonitor supplier volumes and adjust ordering based on demandBuild and maintain strong supplier relationships1.4 Office & Facility SupportSupport office operations relating to kitchen and hospitality servicesCoordinate with external service providers, including cleaning, pest control, hygiene,



and waste managementEnsure kitchen and common areas meet cleanliness and compliance standards1.5 Events & Catering CoordinationCoordinate catering for internal meetings, staff events, and functionsArrange bookings and logistics for staff events as requiredAssist with the planning and preparation of key business events (e.g., annual Christmas party)Ensure timely setup and pack‐down for all catering and event‐related activities1.6 Business Awareness & CollaborationDevelop a solid understanding of business operations and departmental needsWork closely with teams to anticipate and support hospitality requirementsContribute to a positive workplace culture through proactive service and teamwork1.7 office AdministrationProvide administrative support to the businessEnsure all general office duties including filing, photocopying, printing etc. are attended to on a regular basisMaintain the business' stationery and department suppliesEnsure all data entry requirements are accurately completed without unnecessary delay and/or within the agreed timeframes set by your ManagerCollate and email approved supplier invoices to the Accounts Payable Department as requiredGenerate, reconcile and distribute movie tickets to the client relations teams1.3 per period tasksAll administrative tasks required to close off each periodProcess movie ticket reportsComplete all required administrative tasks as per the SOPs1.4 customer serviceEffectively communicate with colleagues.
In particular, you are to effectively communicate with the Sales and Account Management Department in order to:Efficiently resolve client issuesAssist in expediting thepayment processEnsure all correspondence between clients and colleagues are properly documented by including all necessary details in the relevant client's financial notes in the TMSEnsure all client enquiries are addressed without unnecessary delay and, in any event, within 24 hoursCompleted or resolved in a timely manner, dependent on your current work volume, time of the day and Department headcount; or Escalated to the relevant Account Manager or Sales Representative as required1.5 general responsibilitiesEnsure a professional attitude is portrayed at all timesProvide exceptional customer service to all of our clientsAdvocate both intra and inter co-operation of DepartmentsEnsure that your written and verbal communication with clients,



colleagues and sub-contractors is always professional and courteous at all timesNotify your Manager if you require any additional training as soon as practicableEnsure compliance with the Capital Group's Company Policies at all timesEnsure compliance with the Work Health and Safety ("WH&S;") responsibilities as outlined in section3Use work time and resources for work activities, through limiting personal telephone calls, internet browsing and mobile phone usageAttend Administration Department meetings as requiredAttend one on one meetings with your Manager as requiredPerform any reasonable tasks requested by your Manager which may include, but is not limited to, overseeing the end of period close-off processes2.
Work Health and Safety (WH&S;) Responsibilities2.1Employees must Cooperate with the Capital Group in relation to activities undertaken to comply with WH&S; and National Heavy Vehicle legislation; Undertake all relevant training to carry out your responsibilities in line with CG's policies and procedures and legislative requirements; Perform their roles effectively to manage Chain of Responsibility (COR) risks, and ensure their actions or inactions do not cause or contribute to road safety breaches, specifically with regards to: Load Restraint; Mass and Dimension; Fatigue; Speed; and Vehicle Standards.
Ensure that any potential or actual breaches of CG policies and procedures are reported immediately to their Manager; Take reasonable care for their own health and safety and the health‐safety of other shears; Not wilfully or recklessly interfere with or misuse anything provided in the interest of environment health and safety or welfare.2.2Supervisors are responsible for Providing adequate supervision through technical guidance, training and support to ensure employees carry out their responsibilities in line with CG's policies and procedures and legislative requirements; Maintaining regular communication with employees to identify if there are any issues that could result in a breach to CG policies and procedures and escalating to the Manager and relevant key stakeholders; Assisting with any efforts undertaken by the Capital Group to implement initiatives and corrective actions to comply with WH&S; and National Heavy Vehicle legislation;2.3Managers and Section Heads are responsible for Ensuring information, training, instruction and supervision is provided to all employees at the point of induction, and cyclically thereafter, so that they can effectively perform their roles and responsibilities in accordance with CG policies and procedures, and legislative requirements; Maintaining regular communication with employees to identify if there are any issues that could result in a breach to CG policies and procedures; Monitoring internal and external processes to identify risks to the business and developing suitable control measures; Identifying and investigating any potential or actual breaches, notifying and consulting with the relevant key stakeholders, implementing corrective actions required for compliance without delay, and ensuring appropriate records are maintained.
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📌 Admin - Office Support (Adelaide)
🏢 Capital Transport and Logistics Group Pty
📍 Adelaide