Campion Education is the leading provider of education resources and solutions to Australian primary and secondary schools.
We're an Australian owned family business with a portfolio of businesses, a solid and stable leadership team, flexible working conditions and a supportive, positive culture.
We have decades of experience in what we do and are digital innovators, leading the market with best-in-class technology solutions for schools, teachers and parents.National Retail Manager is based in Nunawading, Vic and is responsible for providing strategic leadership across the national retail network, driving customer service excellence, operational performance and commercial results.
The role is crucial in the transformation of the retail offering in delivering an exceptional customer experience across all retail locations through a solid focus on continuous improvement.Role Overview:Provide national leadership and strategic oversight of all retail customer service operations, driving a high-performance culture that delivers exceptional customer experiences balanced with commercial outcomesOwn the National Retail P&L; and deliver revenue growth in line with National Sales Strategy to drive outlet performance with sales and marketing initiativesDevelop, implement and continuously enhance national customer service strategies, service standards and operational frameworks ensuring alignment with strategic imperativesDrive the evolution of retail operations through innovative and scalable transformation programs to develop and deliver the future state of retailLead the optimisation of retail showroom presentation, inventory management and fulfilment operations nationally in collaboration with the Supply Team to ensure stores maximise sales opportunitiesOversee the recruitment,



capability development and succession planning of Retail Service Managers to ensure leadership capability, operational consistency and ongoing development across retail serviceEstablish effective frameworks for communication of business updates, operational changes and strategic initiatives driving engagement and consistency across all teams nationallyProvide operational oversight of key retail functions nationally, including financial controls, workforce planning, inventory management, people leadership, workplace health and safety, security, compliance and operationsPartner with business stakeholders to drive operational excellence across the retail network ensuring consistent execution of national standards, effective workforce planning, onboarding and training programsIdentify, lead and implement continuous improvement initiatives across the national retail network levering customer insights and stakeholder feedback to enhance productivity, service delivery and commercial outcomesProactively manage personal and team development, embedding Campion's values and capability framework to elevate performance and professional growthThe Successful Applicant:The ideal candidate for this role is an enthusiastic, agile, and customer-driven individual.
We are looking for a positive individual who is self-motivated and is committed to enhancing the consumer experience for parents and schools.Your Skill Set:Minimum of 5+ years' experience in Senior National Retail Manager Leadership role preferably with an Education,



Retail or Technology focusBachelor's Degree in Business Management, Commerce or MarketingDemonstrated ability in transformational thinking and the development of customer strategies, annual business plans and in store promotional initiativesStrong commercial acumen and experience in managing P&L;, budgets and forecasting within high volume retail or customer service sectorsProven ability in the efficient management of national retail operations efficiently with experience in stock control, cash handling and HR proceduresAuthentic, team-oriented leadership style with proven experience delivering large-scale training programs across a national networkExcellent relationship management skills with proficiency in effective communication, customer service and problem solvingHigh level of proficiency in Microsoft Office Suite, Web Based Systems and CRM ApplicationsExperience in Bookmaster and ECO or similar programs preferred but not essentialWorking With Children Check (WWCC) essentialWhat We Offer:Competitive salary package that recognises your skills, experience and contributionFlexible work options, including hybrid working arrangements where the role allowsPaid parental leave to support you and your family through important life stagesVolunteer opportunities, including partnering with the Alannah & Madeline Foundation to make a meaningful impact in the communityEmployee Assistance Program (EAP) providing confidential wellbeing support for you and your immediate familyInclusive and diverse workplace where individual differences are valued, respected and celebratedSupportive and collaborative culture with strong connection to company values, that encourages teamwork, growth and continuous learningFormalised development planning tailored to your career goals
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📌 National Retail Manager (Melbourne)
🏢 Campion
📍 Melbourne