Loan Servicing Specialist - Residential & Commercial LendingWe are partnering with a quick-growing Australian non-bank lender specialising in short-term residential and property-backed finance.As the business continues to scale, they are looking for a Collections / LoanServicing specialist to take ownership of a portfolio of active loans and proactively support customers throughout the post settlement lending lifecycle.This is not a traditional high-volume collections role.
The focus is on engaging with customers and brokers ahead of key loan milestones, identifying potential issues early and working towards practical outcomes before accounts progress into more serious arrears or default.Key ResponsibilitiesManage a portfolio of active short-term property backed loans (residential and commercial)Proactively contact customers ahead of maturity dates, reviews and other key loan milestonesWork closely with customers and brokers to understand repayment and exit strategiesSupport loan extensions, variations and restructures in line with internal policyManage a smaller portfolio of arrears and matured loans through to resolutionIdentify customers experiencing financial difficulty and support hardship applications where requiredEscalate emerging risks and more complex matters to Credit and senior stakeholdersMaintain accurate records and ensure all activity meets regulatory and compliance requirementsWork closely with Credit,



Operations and other internal teams to deliver appropriate customer outcomesAbout YouYou will ideally bring experience across mortgage servicing, loan operations, collections, hardship or customer support within banking, non-bank lending or fintech with an understanding of the post settlement processes.You will also bring:A strong understanding of residential lending and the mortgage lifecycleConfidence managing sensitive customer conversations and negotiating appropriate outcomesA proactive approach, with the ability to identify potential issues before they escapeStrong written and verbal communication skillsHigh attention to detail and strong organisational skillsThe ability to work effectively in a fast-paced and evolving environmentCandidates from adjacent backgrounds, including mortgage broking support, real estate services or other property lending environments, may also be considered where there is strong service mentality and knowledge of residential lending and customer portfolio management.What's on OfferCompetitive salary package based on experienceHybrid working and Sydney CBD officesAdditional leave benefits, including birthday and wellbeing initiativesOpportunity to join a growing and established non-bank lenderGenuine career development as the business continues to scaleSupportive and collaborative team environment
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📌 Loan Servicing Specialist - Residential & Commercial Lending (Sydney)
🏢 Keegan Adams Recruitment
📍 Sydney