Collections Officer - Join a Team Where Success Is Celebrated and Careers ThriveMake an Impact One Conversation at a TimeAt ARMA Group, we're looking for motivated, resilient, and customer-focused Collections Officers to join our high-energy team.
Every day is different as you help customers find solutions, negotiate outcomes, and make a real impact while building valuable communication and negotiation skills.Whether you're an experienced collector or looking to kick-start a rewarding career, we'll provide the training, support, and opportunities to help you succeed.What You'll Be DoingSpeaking with customers to find solutions for outstanding accountsNegotiating payment arrangements that work for both customers and clientsManaging inbound and outbound customer callsBuilding rapport and maintaining positive customer relationshipsProblem-solving and overcoming objections with confidenceAchieving individual and team goals while delivering exceptional customer serviceKeeping accurate records and ensuring compliance requirements are metWhat Makes You a Great Fit?
You love talking to people and building connectionsYou're resilient and thrive when faced with challengesYou have robust communication and negotiation skillsYou're confident, motivated,



and goal-orientedYou enjoy problem-solving and thinking on your feetYou bring positivity, energy, and a team-first attitudeExperience That HelpsCollections or recoveries experienceCustomer service, retail, hospitality, sales, or contact centre experienceWorking towards targets, KPIs, or performance goalsNo collections experience?
No problem!
If you've got the right attitude and willingness to learn, we want to hear from you.BenefitsMonthly competitions and incentives with awesome prizesBonus earning potentialGenuine career progression opportunitiesOngoing training and developmentTeam events, celebrations, and rewardsSupportive leaders who want to see you succeedFast-paced, fun, and energetic cultureAt ARMA, we work hard, celebrate success, and support each other every step of the way.If you're driven, customer-focused, and ready to join one of Australia's leading recoveries and collections organisations, we'd love to meet you.Applicants must be Australian Citizens or Permanent Residents.
A National Police Check will be required as part of the recruitment process.
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📌 Collections Officer (Queensland)
🏢 ARMAGROUP
📍 Queensland