The opportunity
Join a leading Australian financial organisation within a team focused on modernising platforms, improving data-driven personalisation, and delivering secure, scalable services.
The role
You'll plan and coordinate CRM team outcomes while developing, implementing, and maintaining the CRM platform. You'll partner closely with platform leadership and delivery teams to translate business requirements into a seamless user experience.
Key responsibilities
Design and deliver customised Dynamics 365 CRM solutions aligned to business needs
Integrate internal/external applications via web services/APIs
Maintain accurate, secure customer data; ensure platform compliance and governance
Build automation workflows, real-time dashboards, and reporting to drive adoption
Provide support, troubleshooting, and user enablement/training
Monitor performance, document configurations, and recommend continuous improvements
Collaborate with platform owners/managers, project managers, and cross-functional teams




What you'll bring
5+ years' experience as a CRM Engineer / Dynamics 365 Engineer (or similar)
Robust hands-on capability with Microsoft Dynamics 365
Experience with Microsoft Power Platform (e.g., Power Automate, Power Apps)
Proven integration experience using web services/APIs
Development skills in C#, .NET, and JavaScript
Ability to optimise CRM performance, protect data integrity, and improve user adoption
Relevant degree (or equivalent practical experience)
Peoplebank
and
Leaders IT
are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know - we're here to support you.
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📌 Dynamics Crm Engineer (Melbourne)
🏢 Peoplebank
📍 Melbourne