Welcome to ANZ Worldline Payment Solutions. We're an Australian payments business, wholly owned by ANZ.
In Australia, card and electronic payments are the most widely used way to pay amongst consumers. That's why delivering secure, reliable and modern payments technology is so important in helping our customers succeed in the digital economy.
Our products include in-store, eCommerce and mobile payment products which we deliver to businesses right across Australia – from the smallest micro-businesses to Australia's largest organisations.
ANZ Worldline was established in **** as a joint venture between ANZ and Worldline, with ANZ acquiring Worldline SA's shares in **** to take full ownership.
The role
As a Billing Consultant, your role is to ensure our company's billing is accurate and our collections are managed effectively and professionally. You will be responsible for a portfolio of customer accounts, managing everything from generating invoices to following up on overdue payments.
Reporting to the Head of Payment Resolutions, CDD & Fraud Prevention, you will play a vital, hands‐on role in securing our company's revenue and providing a positive financial experience for our customers.
What you'll do
Billing Operations
Prepare and issue a high volume of regular invoices to our customers
Process incoming customer payments and apply them correctly to the appropriateaccounts in the billing system
Maintain accurate and up-to-date customer billing records
Perform routine account reconciliations and identify payment discrepancies
Generate standard billing reports and maintain billing documentation for audit purposes
Collections Management




Follow up with customers on overdue accounts
Monitor aging reports and prioritise collections activities
Process payment arrangements and monitor compliance
Analysis & Process Improvement
Proactively analyse billing and payment data
Recommend process improvements
Assist with testing and implementation of new billing system features and processes
What you'll bring
Tertiary qualification in Business, Finance, Accounting or a related field
3+ years' experience in billing, collections, accounts receivable, customer service or finance roles preferably within the fintech or financial services industry
Knowledge of billing systems, invoicing processes and basic accounting principles
Experience using CRM systems, billing platforms or customer management tools
Strong customer service skills with ability to respond professional and efficiently
Exceptional attention to detail with strong numerical accuracy
Excellent communication skills with qualified telephone and email manner
Customer focused approach with empathy for customers experiencing payment difficulties
As our organisation grows and changes, our culture is evolving. Our values define how we work together, make decisions and manage risk.
Put customers first:
By providing better outcomes for customers everyday
Deliver with excellence:
By setting high standards and delivering on commitments
Own the outcome:
By taking accountability and doing what is right
Work as one:
By bringing the best of ANZ together to succeed
We'd love you to consider a career with ANZ Worldline and you can learn more about us and our opportunities at
anzworldline.com.au
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📌 Billing Consultant (Melbourne)
🏢 ANZ Worldline Payment Solutions
📍 Melbourne