Build your career with Victoria's largest regional health service. Permanent Full time time position with ADO every month! Easy parking at our Barwon Health Staff Hub in North Geelong.
About the role
Join a dynamic and highly skilled Phone Triage Team where your clinical expertise will directly shape the care pathways of infants, children and young people across the Geelong region. This is a unique prospect to work at the frontline of mental health response within Barwon Health's Acute Intervention Service, part of the Mental Health, Drug and Alcohol Service (MHDAS). As the first point of contact people experiencing mental health and/or substance use concerns, you will play a pivotal role in ensuring timely, safe and appropriate access to care. Working within a well-supported governance structure, you will be part of a collaborative multidisciplinary team committed to recovery-oriented and trauma-informed practice. The service operates between 7:00am and 10:00pm, 7 days per week, offering a roster that supports work-life balance without overnight shifts. You will receive clinical guidance from experienced Senior Clinicians and Operational Managers, with access to structured supervision and ongoing professional development.
Key Responsibilities
Conduct high-quality, timely mental health, alcohol and other drug triage assessments (primarily via phone) for infants, children and young people aged 0-25 years.
Undertake comprehensive risk assessment, formulation and care pathway planning.
Provide clear, evidence-informed clinical advice, recommendations and referrals within established governance frameworks.
Receive and respond to referrals via telephone and written formats (including email).
Communicate with empathy and professionalism when supporting young people, families, carers and referrers.
Collaborate effectively with internal and external stakeholders to facilitate safe and appropriate service access.
What we're looking for
Demonstrate experience working with infants,



children and young people experiencing mental health and/or substance use concerns.
Be confident in clinical decision-making, including risk assessment and formulation in time-sensitive situations.
Communicate clearly and effectively over the phone, building rapport and trust quickly.
Work collaboratively within multidisciplinary and governance frameworks while maintaining clinical accountability.
Show commitment to recovery-oriented, trauma-informed and family-inclusive practice.
Be flexible to work across a rotating roster between 7:00am and 10:00pm, 7 days per week.
Position Description
Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.
Barwon Health staff benefits
Excellent working conditions and a strong sense of job satisfaction
A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
Extensive professional development opportunities
Attractive salary packaging benefits
Living expenses capped at $9,010
Meals and entertainment capped at $2,650
Diversity and Inclusion
Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.
Child Safety
We are strongly committed to the safety and wellbeing of all children and young people. For further information on the Victorian Government's Child Safe Standards: About Child Safe Standards | Victorian Government ().
Additional information
If you need adjustments to participate in the recruitment process, please contact us at [emailprotected]
Satisfactory Police Record Check
Immunisation Status Clearance
Working with Children Check (if applicable)
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📌 Mental Health Clinician, Phone Triage, Mental Health, Drug & Alcohol Service (Victoria)
🏢 Barwon Health
📍 Victoria