Full-time or part-time opportunities available, based at our Wangaratta or Yarrawonga office.
Are you organised, people-focused, and passionate about supporting older people to access the services they need?
MHA Care is seeking a skilled and approachable
Administration Officer
to join our team to suit our growing needs. This is a varied and rewarding role suited to someone who thrives in a fast-paced environment, enjoys being the first point of contact, and takes pride in delivering high-quality administrative support.
About the Role
As the Administration Officer, you will play a key role in ensuring the smooth day-to-day operation while providing administrative support for other areas of the business and the Support at Home program.
You will be the first point of contact for clients, families, and service providers, ensuring every interaction is professional, respectful, and helpful. Alongside admin duties, you will support processes, maintain accurate client records, and assist with coordination of services. You may also be responsible for providing assistance to clients in basic My Aged Care registrations.
Key responsibilities include:
Responding to phone, email, and in-person enquiries
Acting as the first point of contact for referrals and intake enquiries
Maintaining accurate client records in electronic and paper-based systems
Monitoring and responding to intake and general enquiries in a timely manner
Processing client payments and maintaining accurate financial records (receipting, reconciliation)
Preparing documentation, client packs, and correspondence
Managing office supplies, mail,



and general office administration
Supporting data entry, reporting, and quality improvement activities
Assisting across the team during peak periods and providing administrative support as required
Providing front desk reception and high-quality customer service
About You
You are organised, adaptable, and confident managing multiple priorities. You bring a strong customer service mindset and enjoy working both independently and as part of a team.
To be successful in this role, you will have:
Excellent customer service and interpersonal skills
Strong written and verbal communication skills
Proven administrative experience in a busy environment
Advanced computer skills, including Microsoft Office and web-based systems
Ability to manage competing priorities with strong attention to detail
Current satisfactory Police Check
Current Driver's Licence
Current Working with Children Check
Experience in aged care, disability, or community services
Experience with client management systems
Familiarity with Aged Care Quality Standards
Why Join MHA Care?
Be part of a supportive, values-driven not-for-profit organisation
Make a meaningful difference in your local community
Work in a diverse and engaging role with variety every day
Access ongoing professional development opportunities
Salary packaging benefits up to $15,900
Employee Assistance Program available
To view the Position Description, visit our website /
MHA Care is an equal opportunity employer and welcomes applications from people of all backgrounds and experiences.
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📌 Administration Assistant (Wangaratta)
🏢 MHA Care
📍 Wangaratta