Join Our Team
Are you passionate about providing exceptional customer experiences? Do you have a warm and welcoming personality that leaves a lasting impression on guests? We are seeking a Guest Service Agent to join our Hotel Front Office team in a permanent part time capacity, to ensure each, and every guest has a memorable experience.
The Role
As a Guest Service Agent, you will be part of our team representing the face of our brand and play a vital role in creating memorable and enjoyable experiences for all guests. You will be solutions focussed with a professional, calm manner, resolving concerns that may occur, all while delivering an outstanding experience for our guests.
About You
Previous experience in a Front Office Guest Services role is preferred
Demonstrated professionalism with the ability to remain calm and composed in high-pressure situations
Exceptional communication and interpersonal skills
Strong computer literacy skills, experience with a property management system, in particular Opera Cloud would be advantageous
Demonstrated ability to multitask in a dynamic, rapid-paced environment
Ability to work a rotating roster including nights, weekends and public holidays
Why join us
Work in the region's premier destination for dining, events and entertainment.
Permanent Part-Time position
Penalties apply on weekends, late nights and public holidays
Idyllic location in tropical North Queensland
Uniforms supplied and laundered
Free car parking
Employee Assistance Program
Corporate discount on health insurance
Paid Parental Leave
Generous discounts across Morris Group




Permanent career opportunities with pathways into leadership and management levels and between sister properties around Australia.
About Us
The Ville is tropical North Queensland's premier destination for dining, events and entertainment; located in gorgeous Townsville boasting 300 days of sunshine every year. Rising from the edge of the Great Barrier Reef, The Ville combines casual sophistication with the vibrant, playful spirit of modern Australia. Featuring award winning restaurants, world-class facilities and entertainment, The Ville is one of Queensland's hottest tourism destinations.
Our parent company, Morris Group, also owns and operates a collection of hotels and luxury lodges in North Queensland including Ardo, Orpheus Island Lodge, and Mt Mulligan Lodge, in addition to owning Morris Hospitality, a Melbourne-based hospitality company that operates some of the city's most iconic hotels.
As part of Morris Group, we are passionate about driving sustainability action and being part of the shift toward a net zero future. That's why sustainable practices are at the heart of everything we do. We live and breathe it so that future generations can enjoy all the spoils our region has to offer. We are continuously working toward group-wide goals that focus on People, Place, and Planet. We're on a mission to find a better way to do the work we love to make a positive impact for the world around us.
Please note: Applicants must have eligible working rights in Australia.
Morris Group is an equal opportunity employer and welcomes people from diverse backgrounds and life experiences, including race, religion, gender identity or expression, sexual orientation, nationality, disability, or age.
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📌 Guest Service Agent (Townsville)
🏢 The Ville
📍 Townsville