You'll love this role if you like knowing what your day looks like and what good performance actually means.
Your day will be built around calls with customers who've shown interest in wanting a quote. You'll follow a script, explain options clearly and guide decisions while working toward clear sales targets.
If structure helps you perform at your best, this role gives you exactly that. There's repetition, steady pace and accountability for results. You'll need to stay accurate while moving between calls and systems.
Training is paid, coaching is regular and feedback is consistent. You build confidence week by week, earn bonuses for strong results and help real people feel clear and confident about their cover.
What you'll be doing
A full-time role in-office at Sippy Downs
Speak to customers, helping them understand and choose the right cover
Follow a clear call structure so customers understand their cover, pricing, and next steps
Explain options in simple terms so customers can make confident decisions
Spot opportunities for additional cover and guide customers through a quote when it fits
Work toward service and sales targets, with regular feedback and coaching
Follow scripts and compliance requirements to make sure everything is done properly
Stay calm and professional when conversations are challenging
What great looks like
Customers finish the call clear, confident, and feeling genuinely looked after
Comfortable working with clear structure and expectations, and you grow into them quickly
Enjoy working toward goals and seeing your progress over time




Follow process and compliance requirements consistently
Recognise genuine opportunities to offer additional support and act on them appropriately
Stay steady when conversations are tough and bounce back quickly
Take feedback seriously and improve week by week
Care about doing things properly and hitting your targets
Many people who are successful in this role haven't come from insurance, they've come from retail, hospitality and customer-facing roles where they learned how to connect with people, earn trust and confidently navigate customer questions, concerns and objections.
If that sounds like you, we'll help you build the sales and insurance skills from there.
What you'll get
Clear pay and incentives - Performance-based incentives, plus annual salary reviews
Time off you can plan around - 22 days annual leave, plus volunteer leave
A workplace you can feel - Food trucks, themed days and team celebrations that bring real energy to the day
Leaders who back your growth - Clear direction, regular coaching and real opportunities to step into new roles
Practical benefits that support you day to day - Free skin checks, flu jabs, wellbeing sessions,



discounted gym access and discounted Youi insurance
Work that has real purpose - Helping customers get back on track when life doesn't go to plan
Ready?
Why Youi
We're here to make insurance better by being more human. You're not just doing your job, you're making sure real people get looked after, especially when life doesn't go to plan. Every conversation, every decision, every day you're part of raising the bar for want awesome service really means.
We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and recognition programs, so the impact you make never goes unnoticed. You'll know what's expected of you, where we're heading and how your work contributes. We grow our own people here, with transparent pathways, structured development and hands‐on coaching, helping many team members step into leadership and specialist roles across the business.
And as more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don't just want insurance to be different; we're actively making it better. And we're doing it together.
Work that's a bit more you-shaped.
Testimonial
"I joined as a Sales Advisor to build new skills. The coaching helped me grow my confidence, and over time that opened the door to leadership. Looking back, the skills I learned in this role set me up for everything that came next."
- Sarah, 4 years at Youi
#J-*****-Ljbffr

📌 Sales Representative (Melbourne)
🏢 Youi
📍 Melbourne