Customer Service Representative
Join Our Growing Repair Team – Make Every Fix Count!
About Us:
PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in **** and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range consists of high-quality mobile phone cases, a wide selection of phone screen protection, individually selected repair parts and accessories backed by our exceptionable and friendly customer service. We also offer IOT devices & Smart Tech for the home and workplace!
About the role:
PTC are currently seeking a
Casual
team member who is dedicated and driven
Customer Service Sales and Device
Technician
in our
West Lakes Store
!
Reporting to the Store Manager, you will be familiar with working in a fast paced and dynamic retail environment. We will provide training in basic mobile device repairs so you must be willing to learn new skills and enjoy variety in a role. Not only will you be a key part of the team you will live for sales, delighting your customers every step of the way. Confident and willing to go the extra mile for your loyal and returning customers.
Your Day-to-Day Will Include
Available in store
IRP Certified preferred
Providing exceptional customer service and support at all times
Assisting our frontline staff with sales when in store
Diagnosing and repairing electronic and mechanical devices – fast, safe, and to the highest standard
Troubleshooting faults and performing in-depth inspections
Working independently to manage repair queues while keeping quality front of mind
Maintaining a safe, clean, and well‐organised workbench
Being a team player – supporting your team and growing your skills
IRP Certificate training provided if not already possessed
To be successful for this role, you will have:
A genuine passion for mobile & tech!
Flexibility to work at least one day on the weekend
Experience working to and exceeding all budgets and KPI's
A hard working and motivated attitude to achieve goals and commissions
A passion for an excellent customer experience
An understanding of sales processes and techniques
An ability to learn new things quickly and think on your feet!
Ability to lift up to 25kg
Company Values
This role aligns closely with our company values. All staff are expected to embody and uphold these values, setting an example for the entire team.
Challenge:
Spearheading the creation and execution of cutting‐edge marketing strategies that are responsive to rapidly changing market dynamics, consumer preferences, and industry innovations. Continuously analysing market trends, competitive landscapes, and customer behaviours to identify opportunities and stay ahead of the curve.
Sincerity:
Prioritising the customer experience as the core focus, ensuring that customer service is not only exceptional but also sincere, empathetic, and responsive. Maintaining open and transparent lines of communication with customers, addressing their needs, concerns, and feedback with utmost honesty and integrity.
Simplicity:
Simplifying complex marketing plans into actionable, understandable strategies that are easily digestible for the team and stakeholders.



Ensuring that external marketing communication conveys the company's messages clearly and concisely, avoiding jargon or unnecessary complexity that might hinder comprehension.
Teamwork:
Collaborating seamlessly with cross‐functional teams including product development, sales, and customer service, fostering a culture of cooperation and shared objectives. Leading a high‐performing marketing team through effective communication, mentorship, and shared goals, ensuring that everyone works cohesively towards common objectives.
Trust:
Upholding and promoting ethical marketing practices that build trust with customers, partners, and the wider community. Ensuring transparency in all actions and operations, including providing regular reports and updates on marketing performance to maintain accountability and trustworthiness.
What's in it for you?
Work‐Life Balance:
Enjoy a supportive environment that prioritises your well‐being. We value your well‐being and are open to discussions, exploring ways to provide a flexible and supportive work environment tailored to your needs.
Salary and Compensation:
Be rewarded fairly for your skills and dedication. Our competitive salary packages are based on experience, and a monthly performance‐based bonus that reflects your results.
Recognition for Commitment:
Your commitment and hard work will be acknowledged and appreciated. We believe in recognising and celebrating the contributions of our team members, fostering a culture that values your dedication.
Culture and Growth:
Immerse yourself in a thriving work environment that nurtures professional and personal growth. Our positive and engaged management encourages innovation and calculated risk‐taking, providing opportunities for your career advancement and development. Join a team where your potential is recognised and nurtured.
And the benefits don't end there
with numerous other benefits including staff discounts, ongoing training and development, and much more!
Become a part of our dynamic and passionate team and be part of a forward‐looking company that values growth, innovation, and excellence in the Mobile & Tech industry.
Gillman Total Logistic Solutions Group Pty
Job Description
Summary:
We are seeking a dedicated Customer Service Representative to join our team in Gillman, South Australia. This permanent, full‐time role is essential for providing exceptional support to our customers, ensuring their needs are met and their queries are resolved efficiently.
To be considered for this position you must have the following:
Familiarity with shipping, freight, and delivery processes
Previous experience in transport or logitics (required)
Ability to convey information clearly and effectively to customers, colleagues, and other stakeholders.
Skill in listening to customer needs and concerns, ensuring that their issues are fully understood and addressed.
Capacity to handle complaints and resolve issues promptly,




Ability to adapt to changing circumstances and troubleshoot issues as they occur.
Multi‐tasking and prioritising work to meet deadlines and ensure timely service. Managing various customer inquiries and issues simultaneously while maintaining service quality.
Attention to detail to manage schedules, track shipments, and handle documentation accurately.
Ability to empathise with customers, address their concerns with patience, and maintain a positive attitude.
Ability to work well with other team members, including drivers, colleagues and management.
Providing feedback to improve processes and enhance service quality based on customer interactions.
Managing and de‐escalating conflicts effectively, maintaining professionalism even in challenging situation
The successful candidates will demonstrate the following attributes:
Join a High‐Performing Customer Service Team That Invests in You
Are you a people‐person who thrives in a fast‐paced environment?
Looking for a role where you can grow, earn more, and make a real impact every day?
At Ken Hall, we believe great service starts with great people. Join our friendly, high‐performing Customer Service team and enjoy the opportunity to develop your skills, grow your career, and be recognised for your achievements.
We provide structured onboarding, ongoing training, career progression opportunities, and performance incentives designed to reward your success. With clear systems, proven processes, and a supportive team behind you, you'll have everything you need to thrive.
Learn new skills, grow your confidence, and be part of a business where your contribution truly matters. We don't just train you, we invest in you. Work Where You Win!
At Ken Hall, we empower our people to succeed with a culture built on trust, training, teamwork and growth.
Market-competitive salary –
Secure, full‐time role with above-award pay, weekly pay cycles, and the ability to increase your income with incentives.
Structured Onboarding & Training
– A supported onboarding program with clear systems and processes to set you up for success from day one.
Career Development –
Fortnightly training and the opportunity to grow into senior or specialist roles.
Performance Incentives –
Be recognised for your achievements with incentive opportunities.
Supportive Team Culture –
Learn from the best in a close‐knit, high‐energy team.
Great Perks –
Staff discounts, social events, free tickets and well‐being support.
What You will Be Doing
Delivering exceptional customer service across inbound phone, website, email and scheduling platforms.
Supporting customers by providing tailored solutions and promoting our services.
Maintaining accurate customer information in our database.
Attending specialist training to continually enhance your skills.
Collaborating with a fun and motivated team that values your input.
About You
A passion for delivering outstanding customer service and building relationships.
Motivated to learn and grow in your career.
Excellent communication and presentation skills.
Proficient with Microsoft Word, Excel, and Outlook.
Enjoys working in a team environment and helping others.
National Police Clearance (required).
Availability to work Monday to Friday, 8am – 5pm.
#J-*****-Ljbffr

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