Medical Receptionist / Patient Services Coordinator
Lasersight Victoria, part of the Clearsight Group, is a modern, well establish ophthalmology practice in the heart of East Melbourne. Our team of seven specialist ophthalmologists deliver expert care across several sub-specialities including cornea, cataract, refractive and glaucoma. We're known for being a genuinely collaborative team, caring culture, clear leadership and strong processes and systems.
About us
Lasersight Victoria, part of the Clearsight Group, is a modern, well establish ophthalmology practice in the heart of East Melbourne. Our team of seven specialist ophthalmologists deliver expert care across several sub-specialities including cornea, cataract, refractive and glaucoma. We're known for being a genuinely collaborative team, caring culture, clear leadership and strong processes and systems.
About the role
As a Patient Services Coordinator, you will be the first point of contact for patients in a high quality specialist setting - not a GP or retail environment. Working with a close knit administration team, you will collaborate daily with ophthalmologists and clinical staff to care for patients and keep the clinic running smoothly.
This is a part time prospect, working four (4) days per week. Our core hours are Monday to Friday, 7:30 am to 6:30 pm.
This is not a retail‐style reception role—attention to detail, calm communication, and a high level of professionalism are essential.
Duties
Greet patients and manage check ins, appointments, invoicing and payments




Respond to phone and in-person enquiries with professionalism and empathy
Maintain accurate patient records in Xestro, the patient management system
Coordinate clinic flow and support doctors and clinical staff
Liaise with optometrists and external healthcare providers
Assisting with general administrative tasks as directed by the Clinic Director
Skills and Experience
Experience in a specialist or surgical medical practice is preferred
Strong interpersonal skills and a calm, organised approach under pressure
High attention to detail and accuracy with patient administration
Proficiency with Microsoft Office
Experience with Xestro patient management system (highly regarded but not essential)
A current (or willing to obtain) National Police Check
Culture
People enjoy working here because the team is genuinely supportive and leadership is visible and accessible, providing daily guidance, and the clinic is well organised with clear systems - so you can focus on delivering a great patient experience. We welcome candidates from all backgrounds who share our commitment to patient centred care.
Benefits
Competitive hourly rate + super (commensurate with experience)
Employee benefits such as birthday leave, company paid parental leave and reward & recognition programs
Structured onboarding and full training from day one
A supportive and collaborative admin team
Clear leadership and day-to-day support from the Clinic Director
Exposure to a wide range of ophthalmology subspecialties, rare in a single practice
Convenient and accessible East Melbourne location
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📌 Medical Receptionist / Patient Services Coordinator (Melbourne)
🏢 Clearsight
📍 Melbourne