Customer Service Coordinator | NDIS Intake & Onboarding
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Job Description
Help people take the first step into something different.
CRANK isn't your traditional disability service. We're a Melbourne-based community helping autistic and neurodivergent people
find their people and grow their future
.
We're looking for a warm, organised and proactive
Customer Service Coordinator – NDIS Intake & Onboarding
to join our Care Team. You'll be one of the first people new CREW members, families and support teams meet when they connect with CRANK.
Your mission: make getting started with CRANK easy, welcoming and well organised.
What you'll do
You'll support new CREW from their first enquiry through intake, Service Agreements, onboarding and their first few weeks at CRANK, before transitioning them to our ongoing Care Team.
You'll:
Respond to new enquiries and referrals
Run intake conversations and help people understand CRANK
Understand each person's goals, interests and support needs
Build relationships with participants, families, Support Coordinators and referrers
Prepare and coordinate Service Agreements
Confirm participant and funding information
Coordinate scheduling and commencement
Maintain accurate participant and onboarding records
Make sure coaches have the information they need before someone starts
Check in during the first few weeks and follow up attendance or engagement issues
Create a smooth handover into ongoing Care Team support
About you
1. Demonstrated experience in NDIS intake, onboarding, customer service, or participant coordination2. A practical understanding of the NDIS, including participant funding pathways and Service Agreement requirement 3. You enjoy talking with people, making complicated things easier and making sure nothing gets forgotten along the way.
Selection criteria
We're looking for someone who can demonstrate:
Confidence using CRM, scheduling, and participant management systems relevant to the NDIS sector.
NDIS intake, onboarding, customer service or participant coordination
A practical understanding of the
NDIS, participant funding and Service Agreements
Experience guiding people from
initial enquiry through to commencement
Understanding of safeguarding principles and mandatory reporting obligations within the NDIS framework.
Strong communication skills with participants, families and professional stakeholders
Excellent organisation and the ability to manage
multiple intakes and onboarding journeys
Strong attention to detail with participant information and documentation
Confidence using
CRM, scheduling and participant management systems
A proactive approach to following up outstanding actions and resolving barriers
A warm, positive and
strengths-based approach
The ability to work collaboratively with coaches and the wider Care Team




These capabilities closely reflect the requirements of CRANK's current intake and onboarding role.
Highly regarded
Previous
NDIS intake or onboarding
experience
Experience preparing and coordinating
NDIS Service Agreements
Experience supporting autistic, ADHD or psychosocial participants and their support networks
Experience tracking people through
enquiry > intake > onboarding
A supportive team environment focused on professional development and collaboration.
Disability, community services or related customer-service experience
Why CRANK?
This isn't just an administration role.
You're helping someone go from:
I'm interested...
to:
Yep. These are my people. I want to be here.
You'll join a team creating a different kind of experience for neurodivergent people, built around
interests, connection, strengths and NO BARRIERS
.
Find your people. Grow your future. The fun way.
Ready to join us?
Opportunities to build your skills and career within a large, diverse health service.
Generous annual leave entitlements and Salary Packaging benefits
Ongoing professional development, training and learning opportunities
Job Reference: ****
Position Title: Recruitment Support Coordinator
Classification: HS3 - HS25
Salary per fortnight (exc. super): $2,***** - $3,******
Hours per fortnight: 76
Employment Status: Fixed Term Full Time (until February ****)
Other requirements: **** Flu Vaccination
Join Bendigo Health's Medical Workforce Unit and play a key role in shaping the future of our junior medical workforce. This role coordinates recruitment, onboarding, registration, rotations and workforce initiatives, working closely with medical leaders, internal teams and health service partners. You'll have the opportunity to contribute to workforce projects, strengthen recruitment pathways and partnerships, and help deliver a positive experience for our junior doctors while supporting a capable, sustainable workforce and high-quality patient care.
If you're organised, people-focused and passionate about building a strong medical workforce, this role is for you.
Working with Bendigo Health
Bendigo Health are a leader in regional health care, combining outstanding services with a strong education, training and personal development culture. Created by our community in the ****s, we have a long, proud history of delivering excellent care to our community. Our organisation is diverse,



welcoming and committed to delivering our vision to be a trusted regional healthcare service recognised for delivering exceptional care, being a great place to work, and being deeply connected to our community. Bendigo Health has around **** staff and a catchment area covering a quarter of the size of Victoria. The three main campuses of Bendigo Health are in Bendigo, with many services extended to regional settings including areas such as Mildura, Echuca, Swan Hill, Kyneton and Castlemaine.
We offer a fantastic range of benefits for our staff, including:
Staff health and wellbeing programs
Career development and education opportunities
Generous salary packaging opportunities, to increase your take‐home pay each fortnight
Flexible Working Arrangements
Use of staff gym and pool and access to other fitness facilities through fitness passport program
If successful for a position at Bendigo Health you must provide evidence of your full immunisation record as part of the on boarding process.
Your New Division
The People and Culture Division supports managers, staff and volunteers working at Bendigo Health through a range of services including workforce planning, resourcing strategies, employee relations, industrial relations, learning education and development (LEAD) and workplace health and safety.
The staff in the Division of People and Culture provide support and advice in line with our strategic goals and objectives of empowering our people and providing a positive work setting for staff and volunteers where they feel valued, safe and supported to work together in delivering excellent care and services. Bendigo is one of Victoria's largest regional cities making it a great city to live and work in. Bendigo provides services for the region's population of over 320,000 and so the city offers excellent schools, shopping and cultural precincts, sporting facilities and various tertiary facilities. We can offer generous flexible working arrangements - giving you more time to enjoy the fantastic restaurants, beautiful parks, walking trails and wineries within our region.
Interested?
We'd love to hear from you! Please ensure that you attach a cover letter and an up‐to‐date copy of your resume.
Need more information? Please contact Dia'a Besiso or Kath Creme on for a confidential discussion.
Diversity and Inclusion
Bendigo Health is an Equal Opportunity Employer. We embrace diversity and social inclusion and encourage people from a diverse cultural background, people with disabilities and or Aboriginal or Torres Strait Islander people to apply.
Act with Respect X | We are proud to be a Respect X Accredited Employer. We have zero tolerance for sexual harassment, bullying and discrimination in our organisation. Learn more:
If you are an existing Bendigo Health employee, please ensure you apply with your Bendigo Health email address.
#J-*****-Ljbffr

📌 Recruitment & Onboarding Coordinator — Flexible Working (Melbourne)
🏢 Bendigo Health Care Group
📍 Melbourne