Site Address: Unit 2, 251 Old Northern Road, CASTLE HILL, NSW, ****
Job Function Group: Disability and Aged Care
Job Function: Management
Employment Type: Full Time
Job Description
At MyIntegra, our NDIS Support Coordinators assess needs and coordinate support for NDIS participants referred to MyIntegra for Support Coordination services. We are looking for a Team Leader to support and inspire the team in NSW and provide exceptional service to our participants.
Key Responsibilities as Team Leader
Manage the operations of the Support Coordination service line within NSW and to achieve optimal service delivery
Actively participate in the developing and implementing strategic Support Coordinationbusiness plans
Contribute to the Integrated Care initiatives for the development, continuous improvement, profitability and growth of the Support Coordinationbusiness
Ensure the team is operating in accordance withNDISterms of business and other relevant standards such as professional,disabilityand quality standards.
Ensureoperationalrecords required for ISO andNSDSare regularly updated in accordance with Standard Operational requirements e.g. Compliant handling, Induction training, Staffing register etc.
Ensure accurate case records are maintained and privacy principles are adheredto
Making sure the processes and procedure related to community visits and home working are followed (and compliant in audits)
Contribute to and promotea safe and non-discriminatory workplace
Monitor and manage client and customer satisfaction levels with Support Coordination service provision
Maintain regularcontact with LAC NDIS Planners




Regularly attend NDIS Provider meetings.
Respond to service line queries or complaints from external and internal stakeholders within the requested timeframes
Manage issues identified by Participant satisfaction surveys
To be successful in this role you will need to have:
Empathy and care for people
Ability to effectively present information and respond to questions from groups, managers, clients, and customers
Excellent verbal and written communication skills
Excellent organizational and time management skills
Capacity to engage potential clients and secure leads from inquiries
Superior skills in developing and maintaining stakeholder relationships
Requirements:
Possess Allied Health qualifications; or minimum Certificate IV in Allied Health/Disability/ Aged care or similar
Strong knowledge of NDIS
Experience in a leading teams preferably within a community based direct service delivery role.
Current NDIS Worker Screening clearance and Working with Children Check.
About MyIntegra, Part of the APM Group
Since ****, MyIntegra has empowered people with disabilities by helping NDIS participants maximize their plans and access support services. We provide Plan Management and Support Coordination services,



using best-in-class tools and technologies across Australia.
As an NDIS-registered provider with ISO ****:**** certification, we align with National Disability Standards and are a member of Disability Intermediaries Australia (DIA). MyIntegra is part of the APM Group, a global provider helping over 2 million people annually find employment, improve health and well-being, and participate in their communities. MyIntegra as part of this global organisation enables NDIS participants to live better lives.
Joining MyIntegra means accessing exciting opportunities within a dynamic Support Coordination group whilst also being part of growing global business that is APM. Learn more at apm.net.au
We offer
Supporting people living with disabilities and their families is important work, and we want to ensure your contribution is recognized and rewarded! When you join MyIntegra, you can expect a range of great benefits to support your career development and well-being, including:
A flexible, supportive, and friendly team environment
Ongoing training, career progression, and professional development opportunities
Comprehensive Employee Assistance Program
Paid parental leave with top-up opportunities
Discounts at major retailers and an employee recognition program
MyIntegra embracesDIVERSITYand is an equal prospect employer. MyIntegra welcomes applications from candidates of diverse backgrounds, including Aboriginal and Torres Strait Islander people and People with disability are also encouraged to apply.
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📌 Team Leader (Sydney)
🏢 MyIntegra
📍 Sydney