At National Affordable Housing, we know that stable housing leads to positive outcomes for individuals and communities. Our purpose is to deliver these stable housing outcomes through strategic partnerships, so that households have the chance to improve their quality of life and a establish a connection to the community.
About the Role
Based at a residential apartment building at Cheltenham, this onsite Housing Officer will work to create a welcoming, safe, and supportive residential community, linking social housing residents with opportunities, connections and activities in the surrounding area. The role will provide end-to-end tenancy management of this portfolio, ensuring that the building is well maintained and building positive relationships with trades and contractors, whilst working within a small team of dedicated onsite social Housing Officers across greater Melbourne.
Travel Requirements
This position, whilst primarily located at the
Cheltenham
site, also includes periodic rostered work at
Mount Waverley, Moonee Ponds,
and
Geelong
.
Key Responsibilities
Establishing, maintaining and sustaining tenancies
Facilitating and conducting property inspectionswithin required timeframes
Timely upkeep of tenancy records, including applications, renewals and agreements, bond lodgements, condition reports, and more
Maintaining rent arrears to an acceptable level
Addressing resident enquiries, VCAT and managing breaches sensitively, efficiently and effectively




Coordinating maintenance, including liaising with contractors for appointments and key management
Working with stakeholders to complete rent reviewsand connect residents with their support environment
Managing invoices and liaising with finance to ensure they are provided and paid in a timely manner
Ensuring ongoing compliance with relevant legislation, contractual and regulatory requirements
Following the social housing service model to achieve positive outcomes for residents
The Rewards
Along with knowing you are making a difference every day, we offer:
Attractive salary package
Five weeks of annual leave per year (plus leave loading)
Work/life balance
Opportunitiesfor professional growth and development
Immediate start is available.
Experience in end-to-end property management, including leases, inspections, maintenance, arrears, breaches andVCAT processes.
Facilities management experience, including contractor/trademanagement for the property at Cheltenham.
Strong professional interpersonal and communication skills, and the confidence to manage diverse clients and stakeholders in a social housing environment.
A proactive, positive and calm approach to resident communication,and resilience when dealing with challenges and trauma.
The confidence to take charge and make difficult decisions.
Must hold a current Australian driver's licence, and submit a successful Criminal History Check.
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📌 Housing Officer (Onsite) (Ch)
🏢 National Affordable Housing
📍 Melbourne