Join TLC Healthcare's growing ICT team and play a key role in supporting the technology that keeps our healthcare, aged care, childcare and corporate operations running smoothly.
Based at our up-to-date St Kilda Road office overlooking Albert Park Lake, this is a hands-on role where you'll provide Level 1 & 2 support to users across multiple sites and business divisions. If you're a customer-focused IT professional who enjoys solving problems, building relationships and working in a fast-paced environment, we'd love to hear from you.
Why Join TLC Healthcare?
TLC Healthcare is an Employer of Choice for nine consecutive years and Australia's first fully integrated healthcare provider. We are committed to creating a positive workplace where our people can thrive.
What we offer:
Free chef-prepared breakfast every Monday and Friday
Complimentary gym membership
Discounted private health insurance
Employee Assistance Program (EAP)
Novated leasing options
Exclusive employee discounts through our TLC Shopping Portal
Ongoing learning, development and career growth opportunities
A supportive and collaborative team culture
About the Role
As our ICT Support Specialist, you'll be the first point of contact for IT support requests across the business, delivering responsive and professional technical assistance to a diverse range of users.
You'll support a Microsoft and Citrix environment, manage service desk requests, troubleshoot technical issues, and assist with hardware deployment and onboarding activities.
Key Responsibilities
Provide Level 1 and Level 2 IT support via phone, email and ticketing systems
Troubleshoot and resolve hardware, software and user access issues
Support laptops, desktops, thin clients, mobile devices and peripherals
Configure and deploy devices for new starters
Support meeting room technology, AV equipment and specialised devices
Manage user accounts, permissions and access requests
Record,



update and resolve tickets in line with service standards
Work closely with stakeholders across healthcare, childcare, corporate and operational environments
Participate in a rotating after-hours support roster
Identify opportunities to improve systems, processes and user experience
About You
You enjoy helping people, thrive on problem-solving, and take pride in delivering exceptional customer service.
To be successful, you'll have:
Experience in a Level 1/2 IT Support, Service Desk or Desktop Support role
Qualifications in Information Technology or a related discipline
Strong troubleshooting and diagnostic skills
Excellent communication and stakeholder management skills
Solid understanding of ITIL principles and service management practices
Experience troubleshooting VOIP, LAN/WAN and wireless networks
Experience supporting:
Microsoft 365
Apple Business Manager and MDM solutions
Service desk platforms such as Freshservice
Highly regarded:
Experience supporting multi-site organisations
Exposure to healthcare, aged care or other highly regulated environments
Compliance Requirements
NDIS Clearance Check
Three COVID-19 vaccinations
Full Australian working rights
We are an organisation with a strong sense of purpose that celebrates diversity, inclusion and embodies our core values of respect, accountability, excellence, collaboration, integrity and innovation.
Our culture is based on a supportive team environment where people thrive and achieve their best professionally
At TLC, we are committed to fostering a diverse, equitable, and inclusive environment where all individuals are respected, valued, and empowered. We believe that embracing different perspectives strengthens our organisation and enhances our ability to serve our communities with integrity and compassion.
As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.
#J-*****-Ljbffr

📌 Ict Support Specialist (Melbourne)
🏢 TLC Healthcare
📍 Melbourne