Create positive change. Be a champion of Ecological Transformation.
Join Veolia, a global environmental leader with 170+ years of experience across 40+ countries and 220,000 employees worldwide. With 6,500 staff at 300 sites in Australia and New Zealand, we deliver innovative Water, Waste, Energy and Industrial Services for a sustainable future.
The Opportunity
We're seeking a Premium Care Consultants to join our team in Keysborough, VIC. In this role, you'll be the primary point of contact for our Premium and National Key Account Customers, delivering exceptional service through both voice and written communications. This position offers the chance to work with high-value clients while utilising your waste collection industry expertise and customer service skills.
What's on offer
Attractive remuneration package
A close-knit team environment that prioritises inclusion and collaboration
Opportunity to collaborate with and learn from a variety of departments across the business
Monthly culture days
Free on-site parking
What you'll be responsible for
Managing incoming tier 1 customer enquiries from Premium Care and National Key Accounts
Delivering a First Contact resolution experience for customer inquiries
Building and maintaining strong relationships with internal and external stakeholders
Managing personal and team cases within specified SLAs
Contributing to process improvements and business enhancement initiatives
What you'll need to be successful
Minimum 3-5 years' experience in customer service, preferably in a contact center workplace
Proven proficiency with CRM systems, particularly Salesforce and SAP
Exceptional written and verbal communication skills




Solid problem-solving abilities with a focus on customer satisfaction
Veolia's AlwaysSafe culture means that we care about the safety of people on our sites. We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance.
Why Veolia?
At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:
Generous paid parental leave and paid volunteer days
Superannuation contributions on unpaid parental leave
Fitness Passport and discounted health insurance
Employee Assistance Program (Thrive) for you and your family
Novated leasing, and vehicle discounts
Bonus and referral programs
Ongoing professional development and clear career pathways
Veolia is committed to ensuring every employee returns home safely every day under our Always Safe Charter.
Join a team that values your wellbeing, growth, and contribution—while making a real impact on the environment and our communities.
Fairness, Diversity & Inclusion
Veolia is committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected. We welcome applications from all backgrounds and are dedicated to providing a protected, supportive, and accessible environment. If you require adjustments to the recruitment process, please let us know so we can support you.
Discover more about our benefits, culture, and commitment to diversity atanz.veolia.com/careers.
We value your interest in our employment opportunities and commit to respond to all applications.
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📌 Cx Premium Care Consultant (Melbourne)
🏢 Veolia
📍 Melbourne