This role is responsible for providing frontline ICT support across the organisation, ensuring end users receive high-quality technical assistance for desktop, laptop, mobile and tablet devices.Key ResponsibilitiesProvide support for desktops, laptops, mobile phones, tablets and related peripherals.Troubleshoot and elevate hardware and software issues to internal teams and external vendors.Manage and update IT service desk tickets in line with ITIL best practices.Assist with user account security and system access management.Monitor and respond to cybersecurity incidents reported by users.Liaise with third-party technology suppliers and service providers.Essential Experience & SkillsExperience working in an IT support or service desk environment.Strong customer service and stakeholder engagement skills.Experience supporting Microsoft Windows desktop and server operating systems.Strong troubleshooting and problem-solving capability.Ability to work independently, prioritise workloads and manage competing demands.Effective written and verbal communication skills.Qualifications DesirableDiploma of Information Technology.Ideal CandidateThe successful candidate will be a customer-focused IT skilled with strong technical support experience, excellent problem-solving skills.
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They will have hands‐on experience supporting Microsoft environments and endpoint devices while maintaining a proactive approach to service delivery and continuous improvement.
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📌 Ict Operations Officer (Queensland)
🏢 Public Sector People
📍 Queensland