Fenestration Solutions Australia – Dandenong VIC
The Customer Service role is responsible for ensuring productive day-to-day processing of customer orders, while delivering exceptional service and support to all existing and potential FSA customers. Acting as a key point of contact, the role manages customer enquiries, processes orders received via phone, email, and face-to-face interactions, and ensures a seamless customer experience from order placement through to delivery.
In addition to accurately processing orders, the Customer Service role provides technical product and application advice, resolves customer issues, and proactively follows up on orders to ensure customer expectations are met. The role takes ownership of customer orders throughout the fulfilment process, regularly reviewing operational and customer reports to identify outstanding orders, potential delays, and service issues, and taking appropriate action to maintain workflow and customer satisfaction.
Working closely with customers, the external sales team, Senior Managers, and operational departments, this position plays a critical role in maintaining strong customer relationships, supporting sales growth, and ensuring orders progress through the business within agreed timeframes.
Key responsibilities
Answer incoming phone calls and emails promptly




Address customer enquiries and order processing with 100% accuracy in understanding and entering customer orders
Maintain accurate records of customer order placement in sales order books and logical filing systems
Maintain a clean, organised and safe workspace and reception area
Ensure all sales orders are processed in a timely and efficient manner, with all orders processed and entered within 4 working hours of receipt
Manage the smooth progress of sales orders from entry to delivery
Provide sales and technical support to external sales staffSupport the movement of inventory between picking, packing, and shipping areas
About you
Strong attention to detail and accuracy
Computer and IT competencies
Polite and friendly manner to customers and staff at all times
Promptness in attending to customer needs
Detailed product knowledge, along with a willingness and initiative to learn
Promptness, punctuality and reliability in attendance to work
Maintenance of a clean and well organised work area
Problem-solving capability and proactive customer-focused approach
Strong communication skills and initiative
About us
Fenestration Solutions Australia Pty Ltd is located at ***** Edison Rd, Dandenong South, VIC Australia ****.
#J-*****-Ljbffr

📌 Customer Service (Melbourne)
🏢 Fenestration Solutions Australia
📍 Melbourne