Technical/Electrical Customer Support Coordinator
We are seeking a proactive and customer-focused
Technical / Electrical Customer Support Coordinator
to join an established business operating within a technical product environment.
This is a varied role combining customer service, technical support, administration and coordination. You will act as a key point of contact for customers, helping to resolve product-related queries, coordinate repairs and replacement parts, and ensure enquiries are handled efficiently and professionally. Working closely with internal technical and operational teams, you will help maintain high service standards, improve processes, and ensure customers receive accurate information and timely support.
Key Responsibilities
Respond to customer enquiries by telephone, email and other communication channels, providing a professional and efficient service.
Manage a range of technical and general product-related queries, ensuring issues are investigated and resolved promptly.
Coordinate the diagnosis and investigation of faulty products or components.
Arrange the collection, assessment, repair or replacement of defective parts as required.
Liaise with internal departments to ensure the availability of replacement parts and the smooth coordination of customer requests.
Maintain accurate records of customer enquiries, repairs, replacements and related activities.
Prepare regular reports and analyse data to monitor performance, identify trends and support service improvements.
Assist with maintaining technical documentation, customer guidance materials and internal support information.
Develop a strong understanding of the company's products, components and technical processes to provide knowledgeable customer support.
Work collaboratively with colleagues across the business to deliver a consistent, high-quality customer experience.
Follow established procedures and contribute to quality standards and continuous improvement initiatives.




Additional Responsibilities
Support wider business improvement projects and initiatives.
Occasionally visit customer sites to provide practical support, guidance or training.
Represent the business at relevant exhibitions, events and product demonstrations.
Some occasional travel and flexibility outside normal working hours may be required.
Skills & Knowledge
The company are looking for someone who enjoys problem-solving, communicating with customers and coordinating tasks to ensure issues are resolved effectively.
You will ideally have:
Experience in a customer service, technical support, service coordination or similar administrative role.
Strong communication skills, with the confidence to deal professionally with a variety of customers and colleagues.
A logical and methodical approach to investigating problems and finding solutions.
Excellent organisational skills and the ability to manage multiple tasks and competing priorities.
Good attention to detail and the ability to maintain accurate records and documentation.
Confidence using IT systems and standard office software.
A proactive attitude, with a willingness to learn technical information and develop product knowledge.
The ability to work independently while contributing positively to a wider team.
Able to travel to Beverley
Experience, understanding or knowledge of electrical or electronic components, repairs or after-sales support would be advantageous, but a strong customer service background combined with a willingness to learn may also be suitable.
Key Info
Location:
Beverley
Wage:
Up to £33k per year
About the Employer
This is an excellent opportunity to join an established and growing business in a varied role where customer service, technical problem-solving and teamwork are equally important. You will have the prospect to develop your technical knowledge, build relationships with customers and make a positive contribution to service delivery and business improvement.
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📌 Technical/Electrical Customer Support Coordinator (Western Australia)
🏢 Hull Business Training Centre
📍 Western Australia